Operations Trainer (Remote)

• Participates in and conducts training programs within a functional area or unit, typically in a production environment. May train an internal or external audience individually or in a group setting.
• Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skill training.
• Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
• Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet.
• Evaluates and organizes existing materials for effectiveness and may adjust as necessary.
• May organize training schedules and other educational materials.
• Coordinates and executes educational and training events. May plan resourcing and logistics.
• Communicates with Manager on a regular basis. Provides regular status updates on progress and issues.
• Maintains an understanding of technical training methods, developments and best practices.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and may make recommendations to these processes
• Errors may cause significant delay of process development or problem resolution
• Ability to establish and maintain effective working relationships within and between departments
• No responsibility for the supervision of others
• Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy

What You’ll Bring

• High School diploma or equivalent
• 2-5 years of training-related experience
• May require subject matter expertise on department processes
• Familiarity with training approaches and methods, tools and techniques
• Presentation skills and the ability to present information to a variety of audiences
• Data gathering and analysis
• Facilitation skills
• Critical thinking to assess training materials
• Possesses a professional proactive approach to problem solving, reliability and the ability to rapidly learn new technologies and processes
• Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text
• Experience working independently, pro-actively completing project activities; communicating with subject-matter experts; and making recommendations for improvements in training activities
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks
• Proficient in Microsoft Word, Excel and PowerPoint

Salary Range: $23.80 – $32.00 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.