Operator, Service I

• Receives and processes incoming switchboard calls.
• 80% Answers and transfers incoming internal and external calls.
• 10% Responsible for maintaining departmental reports.
• 5% Assists department with mailings.
• 5% Trains new employees.

Required Qualifications:

• Organizational skills.
• Good judgment and customer service skills.
• Strong listening skills.
• Good verbal and written communication proficiency.
• Proficient grammar skills. Ability to navigate through the Windows operating system environment.
• Must have good typing and talking skills.
• Ability to multi-task. Ability to remain in a stationary position for extended periods of time.
• Required Software and Other Tools: Microsoft Office.
• Familiarity with computer console and directory.
• Preferred Software and Other Tools: Working knowledge of switchboard equipment.
• Work Environment: Typical office environment.

Preferred Qualifications:

• High School Diploma or equivalent
• Required Work experience: No previous work experience is required. 1 year of switchboard experience.

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.