Order Processor (Onsite)

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! As member of First American’s family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Place orders into system for collateral processes offered by First American.

What You’ll Do

• Respond to emails and processes email orders
• review a variety of mortgage loan documents which include notes and allonges
• Troubleshoots / research customer issues
• opening high volumes of mail
• Separating, scanning, stapling, filing, sorting, creating files, data entry and quality assurance
• Runs/reviews supplemental reports
• Tracks computer orders
• Other duties as assigned

What You’ll Bring

• General knowledge of company products and customer service activities.
• Proficient MS Office skills
• Must be able to navigate a computerized data entry system or other relevant applications.
• Good verbal and written skills.
• Strong interpersonal skills
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Basic math skills
• Ability to apply common sense, understanding and problem solving

Typical education

• High School diploma or equivalent

Typical Range of experience

• 1- 2 years related experience

Working Hours: 10:00am-6:30pm

Salary Range: $13.04 – $17.38 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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