Order Services Specialist III – Andover, MA

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Job Summary:

We’re seeking a detail-oriented Order Services Specialist II to serve as a critical liaison between our customers and internal teams. In this role, you’ll manage the complete order lifecycle while ensuring exceptional customer service and operational excellence in a fast-paced, growing environment.

Job Responsibilities:

Order Management & Processing:

• Execute end-to-end order management for domestic and international purchase orders
• Review and book orders with appropriate approvals, then acknowledge confirmations to customers or through their portals
• Verify purchase order accuracy against pricing, discount schedules, policies, and customer-specific agreements
• Interpret complex business documents including contracts and agreements to ensure accurate order entry

Customer Service & Communication:

• Deliver exceptional service through timely order status updates and proactive communication
• Correspond professionally with internal and external stakeholders across Sales Operations, Program Management, Operations, Finance, and customer organizations
• Ensure proper flow-down of customer requirements throughout the order process

Problem-Solving & Process Improvement:

• Investigate and resolve order issues by collaborating cross-functionally with multiple departments
• Partner with Planning and Operations to improve On-Time Delivery metrics and develop remediation plans
• Drive continuous process improvements based on data analysis and team insights
• Run reports and analyze data to effectively prioritize workload

Quality & Compliance:

• Support quarter-end activities to ensure revenue recognition and timely order booking
• Participate in AS9100 quality audits and recertifications

Required Qualifications:

• Typically requires a minimum of three years of order management and customer service experience
• Proficiency with Oracle or similar ERP systems for order management
• Flexibility to work long hours when needed, especially during month end and end-of-quarter
• Proficiency in Microsoft Excel (pivot tables, formulas, data analysis)
• Strong business acumen with sound judgment for issue resolution

Preferred Qualifications:

• Experience processing government orders
• Ability to work hybrid out of Andover, MA preferred, but also open to those who can work hybrid out of Phoenix, AZ

“This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.”

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today’s most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you’re just starting out on your career journey or you are an experienced professional, it’s important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job Application process may contact the number below for assistance.

(978) 256-1300

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