Outpatient Care Manager

Employment Type
Full-time – Days
Compensation:
Starting at $32.05/hr (eligible for increase based on experience)
Days Worked
Monday – Friday
Hours:
8:00a-4:30pm
Primary Location
Main Hospital – Grand Rapids, MI
Department Name
Outpatient Clinic
Other Benefits:
Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement

Summary

The Outpatient Care Manager provides comprehensive care management services to patients and their families in an outpatient setting. This role focuses on promoting optimal functioning and quality outcomes throughout the rehabilitation and recovery process. The Care Manager collaborates with patients, families, and interdisciplinary teams to ensure continuity of care, adherence to treatment plans, and compliance with healthcare standards. Staying current with clinical best practices through continuing education, research, and program development is essential.

Essential Job Responsibilities

Care Coordination & Management

• Provides care management services to patients and families across outpatient programs.
• Conducts initial psychosocial assessments to evaluate family functioning, coping skills, health literacy, and adjustment to disability or chronic conditions.
• Develops and implements individualized care plans that address medical, psychosocial, and educational needs.

Education & Support

• Educates patients and families on treatment plans, community resources, and evidence-based practices for managing chronic or complex conditions.
• Promotes patient and family engagement in care planning and self-management strategies.

Continuity of Care

• Coordinates transitions between outpatient services and other levels of care (e.g., home health, school-based services, vocational rehabilitation).
• Provides community resource information and supportive services to prevent gaps in care and reduce risk of hospitalization.

Resource Navigation

• Identifies and addresses barriers to care, including financial, transportation, and equipment needs.
• Assists families in accessing funding sources and community resources for non-covered services or equipment.

Communication & Collaboration

• Serves as liaison between patients, families, providers, and external case managers to optimize quality and cost-effective outcomes.
• Participates in interdisciplinary team meetings to represent patient and family needs and preferences.
• Facilitates family conferences when needed to align goals and interventions.

Documentation & Compliance

• Maintains accurate and timely documentation of assessments, progress notes, and outcomes in accordance with organizational standards.
• Ensures compliance with healthcare regulations and confidentiality requirements.

Advocacy & Quality Improvement

• Functions as a patient advocate, promoting self-determination and informed decision-making.
• Supports program development and quality improvement initiatives to enhance outpatient care delivery.

Professional Development

• Participates in orientation and training of new staff.
• Supervises student interns as appropriate.
• Engages in continuing education and research to maintain clinical expertise.

• Leadership Must-Haves will be followed for patient and staff interactions:
  • We’ll embrace all people by:
    • Treating everyone with dignity and respect.
    • Opening more doors to opportunity for others to succeed.
    • Growing talent and people.
    • Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
    • Taking action against discrimination.
    • Honoring our differences and how we collaborate.
    • Educating staff, patients and the communities we care for.
    • Restoring hope and freedom, together.
  • Rounding
  • Thank You Notes
  • Employee Selection/Peer Interviewing
  • Key Words at Key Times
  • AIDET + Promise
  • Standards of Behavior

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Must have earned a degree in one of the following: RN, Masters in Social Work, Masters in Counseling or related field from an accredited school.
• At least 3 years of experience as a care manager in a health care setting.
• Current professional license with the State of Michigan in the area of practice is required.
• Possesses and demonstrates competence in an identified area of clinical expertise.
• Excellent verbal and written communication skills, expressing self in a clear, concise, and professional manner.
• Ability to work collaboratively and effectively with the interdisciplinary team members and family.
• Excellent time management and organizational skills. Function in a self-directed manner. Ability to make quality, collaborative decisions in short timeframes.
• Analytical and strong problem-solving skills. Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.

Preferred Job Qualifications

• Experience with community resource finding

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Occasionally

Use keyboard: Frequently

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: _____

Up to 50 pounds: _____

Up to 75 pounds: _____

More than 100 pounds: _____

Other weight: Up to___ pounds _____

Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the Application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic