Outpatient Clerk

Job summary

Job Opportunity: Outpatient Administration & Reception Support

Join our dedicated Outpatients team at Sheffield Children’s! We are looking for someone to book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues. You’ll have great organisational skills and the ability to handle a busy workload. An understanding of confidentiality and data protection policies is essential.

If you enjoy working in a public facing administrative role, this is a fantastic opportunity to make a difference in our busy outpatient environment. We’d love to hear from you!

Main duties of the job

Reporting into the Call Centre Manager, your responsibilities will include:

• Book and manage appointments according to Trust standards.
• Engage with patients, visitors, and staff, demonstrating empathy and professionalism
• Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
• Handle phone calls, emails, and book services such as interpreters and transport.
• Greet visitors and provide necessary information at the reception desk.
• Provide support for other roles during absence and suggest improvements for service delivery.

About us

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

1. Outstanding Patient Care
2. Brilliant Place to work
3. Leaders in Children’s Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children’s provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts–helping you succeed at work and beyond.

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

425-25-6897478

Job locations

Sheffield Children’s NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children’s uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at Catherine.Gilbert7@nhs.net. Together, were building a workplace where everyone belongs.

Person Specification

Qualifications

Essential

• Educated to GCSE standard or equivalent
• Numerate and literate

Desirable

• GCSE in Mathematics/English Language
• NVQ Level 2 – Customer Care
• NVQ Level 2 – Administration or equivalent acquired experience

Experience

Essential

• Clerical and or reception work experience gained from working within a public facing environment
• Experience of dealing with the general public.
• Experience of working in a team environment.

Desirable

• Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
• Previous experience of In-patient, Out-patient or Waiting list management.

Knowledge

Essential

• Good keyboard or computer skills
• Ability to work under pressure.
• Ability to use own initiative and work as part of a team.

Desirable

• Experience of using modules of the Patient Administrative System, in particular the outpatient module.
• Working knowledge of hospital administrative processes and practices

Personal Attributes

Essential

• Ability to communicate sensitively with children, young people and their families
• Excellent communication skills
• Attention to detail

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children’s NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

Employer’s website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

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