Salary Range: $19.00 To $21.00 Hourly
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Supervisor for Postcard Cabins Eastern Catskills in Catskill, NY.
Job Purpose:
- Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property
- Process daily audit procedure and pull daily audit reports
- Audit and reconcile all revenue postings within Opera
- Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed
- Validate guest check-in & check out reservations, verifying all arrivals
- Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line
- Maintain the Postcard Cabins brand voice through all guest communication
- Respond to ALL guest tickets in a timely manner for supervising Outposts
- Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees
Qualifications and Requirements:
- Education: High school diploma or G.E.D. equivalent required
- Related Work Experience: Hotel, Food Service Management, Retail etc.
- Supervisory Experience: 1-3 Years preferred
This job requires the ability to perform the following:
- Must be able to read and write to facilitate the communication process.
- Must be self-directed. There is minimal direct supervision.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Ability to spend extended lengths of time viewing a computer screen.
- Must be able to lift up to 30 lbs regularly.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
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