Tradefloor Support Analyst in Houston, Texas

Description We are looking for a skilled Tradefloor Support Analyst to join our team based in Houston, Texas. In this role, you will be a vital part of our IT support, handling both the first and second line of global IT support for the business.

Responsibilities include:

• Efficiently managing and resolving Tier 1 and 2 incidents

• Troubleshooting various computer and network-related issues

• Collaborating and escalating Tier 3 incidents when necessary

• Recording all incidents using ITSM tools such as ServiceNow

• Responding to customer inquiries through various channels including phone, Microsoft Teams, and email

• Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment

• Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools

• Installing, configuring, and upgrading end-user software and hardware

• Providing training and guidance to users and teams on best practices

• Supporting global IT initiatives

• Performing administrative tasks such as asset management, status reporting, and project planning. Requirements • The candidate must have proficiency in Mobile Device Management, showcasing the ability to manage, support, and troubleshoot mobile devices in a corporate setting.

• Experience with ServiceNow ITSM is required, demonstrating skills in managing IT services and understanding of IT service management frameworks.

• Proficiency in Office 365 is a necessity, including expertise in Word, Excel, PowerPoint, Outlook, and SharePoint.

• The candidate should have strong problem-solving abilities, with the capacity to quickly understand and resolve technical issues on the trade floor.

• Excellent communication skills are essential for this role, as the candidate will need to explain technical issues in a clear, non-technical manner to staff and stakeholders.

• The candidate should have a strong understanding of trade floor operations, including the ability to work in a fast-paced, high-pressure environment.

• Previous experience in a similar role or environment is highly desirable, demonstrating the candidate’s ability to handle the unique challenges of a trade floor.

• A relevant degree in Computer Science, Information Technology, or a related field is preferred, showcasing the candidate’s foundational knowledge in the discipline.

• The candidate should be able to work flexible hours, as trade floor operations often require support outside of traditional business hours.

• A proven track record of team collaboration and working effectively within a team is necessary for this role. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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