Partner Services Representative

Job Description

As the front-line contact for both internal and external customers, this position is responsible for delivering an exceptional customer experience related to water heaters and part orders. The role involves accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure customer requirements are met, and assisting customers with product selection, order tracking, problem resolution, and warranty inquiries via phone and email.

Additional Skills & Qualifications

• Excellent communication skills, both written and verbal, with a strong attention to detail and accuracy.
• Proficient computer skills and comprehensive knowledge of relevant software, including the MS Office Suite.
• Demonstrated ability to collaborate effectively within a matrix team environment.
• Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
• Capability to support multiple products and prioritize various projects.
• Experience with CRM and ERP systems, as well as other business software.
• Bilingual in Spanish is preferred.

Pay and Benefits

The pay range for this position is $20.00 – $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oxnard,CA.

Application Deadline

This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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