Parts Counter – Salem, IL

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Primary Responsibilities:

• Responsible for selling spare and replacement parts for equipment in repair shop or parts store;
• Look up parts for customers and service technicians as requested, either over the phone, fax, or face to face using computer information systems;
• Provide quotes as requested by customers;
• Provide parts availability and shipping options to customers;
• Provide customers replacement part options when available, such as remanufactured or used pieces;
• Advise customers of replacement or modification of parts when identical replacement parts are not available;
• Examine returned parts for defects as exchange as needed or issue credit when necessary;
• Work and assist in the warehouse as needed;
• Have knowledge of the basics of providing customer service, including customer needs assessment, meeting service quality standards and customer evaluations;
• Promote and sell products and services provided by the Fabick customers;
• Answer phones immediately and properly;
• Acknowledge counter customers, even if on the phone with another customer;
• Maintain a working knowledge of all parts information systems — DBS, SIS, WMS, etc;
• Perform other duties as directed.

Qualifications:

• High School diploma or equivalent is required;
• 1-3 years customer service experience required.
• 1-3 years counter sales experience is preferred;
• Active listening skills are required to correctly understand the customer’s needs and provide the solution to those needs;
• Excellent verbal communication skills are desired, being able to present information to customers clearly and effectively;
• Critical thinking skills are used to determine alternate solutions or approaches to fulfilling the customer’s needs;
• A good mechanical aptitude or understanding of how things are assembled and how they work is essential;
• The ideal candidate is dynamic, energetic, and has excellent communication skills including public speaking. Strong customer service, organizational & mechanical aptitude is essential.
• Proficiency in Microsoft Office is a must.

Physical Requirements:

In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 10 pounds. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions.