Parts Warranty Specialist – Parts Driver – Fenton, MO

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• Process and submit Caterpillar and vendor parts warranty claims in accordance with OEM guidelines and timelines.
• Review warranty documentation to ensure accuracy, completeness, and policy compliance prior to submission.
• Partner with Parts Counter personnel, Service Departments, and customers to gather required claim information and supporting documentation.
• Monitor open claims and follow up on approvals, credits, denials, and outstanding reimbursements.
• Investigate rejected or disputed claims and implement corrective actions when necessary.
• Ensure proper handling, return, and disposition of warranty parts per manufacturer requirements.
• Communicate warranty procedures and claim requirements to internal teams and customers as needed.
• Assist with inventory adjustments, warranty scrap processing, return material authorizations (RMAs), and related accounting activities.
• Analyze claim trends, recurring shortages, freight discrepancies, and denials to identify opportunities for operational improvement and cost recovery.
• Utilize dealership systems including DBS/WMS and OEM warranty platforms to document transactions and monitor claim activity.
• Work closely with branch Parts Departments, Corporate Warranty, Service Departments, freight carriers, vendors, and OEM representatives to resolve discrepancies and improve claim efficiency.
• Maintain organized electronic and physical documentation in accordance with company retention policies and OEM audit standards.
• Provide backup support for parts delivery operations as needed, including safe and timely transportation of parts and materials to customers, field technicians, and branch locations while delivering excellent customer service.
• Perform additional duties as assigned.

Qualifications & experience

• High school diploma or GED required; associate degree or business coursework preferred.
• Previous experience in warranty administration, heavy equipment, automotive, trucking, or dealership operations preferred.
• Experience with Caterpillar warranty systems or dealership management systems strongly preferred.
• Ability to interpret invoices, freight documentation, packing slips, and warranty records with a high degree of accuracy.
• Strong analytical and problem-solving skills with the ability to resolve discrepancies independently.
• Highly organized with the ability to manage competing priorities and deadlines in a fast-paced environment.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office and dealership software systems.
• Ability to work independently while collaborating effectively across multiple departments.
• Valid driver’s license required with the ability to obtain and maintain a Class E Chauffeur’s License (or applicable state-required license) for delivery responsibilities.
• Ability to safely operate company vehicles while adhering to all driving and safety policies.

Preferred Skills

• Knowledge of Caterpillar parts and equipment.
• Experience with OEM warranty portals and claim processing systems.
• Strong analytical and problem-solving skills.
• Customer service is a mindset with a professional and positive attitude.
• Ability to identify trends and opportunities to improve warranty recovery performance.

Hours: 7:00 AM – 3:30 PM – primary hours but could flex on floating driver needs