Patient Access Representative II, Ophthalmology Parma

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Description
  • The Patient Access Representative serves as the first point of contact for all patients and their families.
  • This highly visible role supports and interacts with patients, families, and health care providers.
  • They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
  • They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
  • They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
  • The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
  • Checking patients in and/or out for medical visits.
  • Answering the phone to address patient inquiries and scheduling appointments.
  • Assists patients with enrolling and utilizing MyChart.
  • Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.
  • Communicating information and important details to other medical care team.
  • May contact insurance companies regarding coverage, preapprovals, billing and other issues.
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
  • Assist with completion of various types of paperwork and forms.
  • Effectively work EPIC workques, worklists and inbasket messages.
  • Schedules referrals and follow-up visits.
  • Accurate and timely scanning of documents into EPIC.
  • Resource for new hire orientation and training.
  • Identifies and recommends process improvements, projects and workflows.
  • Exceeds team productivity and quality standards.
  • In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
  • May schedule surgical procedures.
  • Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
  • Maintains a clean and organized work area.
  • May be cross-trained to perform other duties as assigned.
  • Actively participates in UH emergency preparedness.
  • May be scheduled to work at off-sites
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
  • Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
  • Full time 40 hours per week.
  • Monday-Friday working one Saturday every other month for 4-5 hours.
  • Travel is required for this role to support the following offices as needed: Bowell, Westlake, Mentor, Euclid, South Euclid, Hudson, Landerbrook, Bedford.
  • Hours are 8:30 AM to 5:00 PM.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

 

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