Patient Account Representative

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

The Patient Account Representative will respond to patient inquiries, including verification of insurance, payment questions and questions relating to patient accounts.

This is a full-time opportunity based at our Corporate Office located in Woodbury, MN. Monday – Friday schedule of 8:00 AM – 4:30 PM (subject to change). Possible work from home three days a week after completion of in-office training.

• Answer incoming payment calls and take patients payments, setup payment arrangements, answer a variety of questions, and connect patients with Reimbursement Specialist when necessary for assistance.
• Provide excellent customer service as it relates to incoming calls from patients regarding account billing.
• Must be able to comprehend patient statements and explain information related to insurance payments, explanation of benefits and conveyance of patient payments on accounts.
• Run patient credit cards and check payments through Secure Bill Pay.
• Performs other duties as assigned.

Summit’s hiring range for this position is $19.26 to $24.08 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

High School (required)

Experience in customer service. Medical background preferred but not required. (preferred)
3 years: Minimum of 3 years experience in a Business Office setting is preferred. (preferred)