Patient Account Representative – Business Office – Green Bay, WI

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This position is full-time, 40-hours per week. It is full-time benefit eligible.

Patient Account Representative

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they’re our employees. We’re an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
To work directly with patients who have outstanding balances with the Clinic and are unable to make payment in full on services not covered by their insurance company. To make arrangements with patients on payment schedules within the guidelines of the Clinic’s credit policy. Counsel patients on financial arrangements to the best of the abilities of the Clinic, as well as maintain satisfying personal relations with our patients.
What you will do

• Counsel patients on financial arrangements according to clinic collection policy.
• Set up payment arrangement plans by making patient phone calls.
• Work with patients with outstanding self-pay balances.
• Communicate with other departments of the Business Office regarding patient accounts.
• Able to work flexible working schedule.
• Other miscellaneous duties

experience Qualifications

• Collection experience Preferred
• Prior medical experience helpful. Preferred

Skills and Abilities

• The ability to work with patients in a courteous and professional manner and always upholding our professional image in very difficult situations
• Positive attitude in dealing with people in adverse situations
• Ability to work in a fast paced environment
• Ability to work tactfully with patients, physicians, insurance companies, and co-workers.
• Excellent communication skills with the patients and fellow employees to maintain the quality of work needed for the department.
• Knowledge of credit policy and billing procedures.
• Computer knowledge preferred.
• Ability to communicate in Spanish preferred

Physical Demands

• Sit – Constantly
• Stand – Rarely
• Walk – Rarely
• Bend (Neck) – Occasionally
• Gross Manipulation (Hands/Arms) – Rarely
• Squat – Rarely
• Twist/Turn (Neck) – Occasionally
• Twist/Turn(Waist) – Rarely
• Lift/Carry 0-10 lbs. – Frequently
• Lift/Carry 11-25 lbs. – Rarely
• Lift/Carry 26-35 lbs. – Rarely
• Push/Pull up to 10 lbs. – Rarely
• Push/Pull 11-25 lbs. – Rarely
• Push/Pull 26-35 lbs. – Rarely
• Reach (Above shoulder level) – Rarely
• Reach (Below shoulder level) – Constantly
• Simple Grasping (Hands/Arms) – Constantly
• Fine Manipulation (Hands/Arms) – Constantly
• Gross Manipulation (Hands/Arms) – Occasionally

Working Conditions

• Noise – Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet – Constantly</li>
• Hears Whispers 3-8 feet – Constantly

Vision Requirements

• Color Discrimination – Constantly
• Near Vision (Correctable to Jaeger 2 or 20/30 binocular) – Constantly
• Distance Vision (Correctable to Snellen chart 20/30 binocular) – Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify