Patient Administrative Specialist

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<div class="isg-job-description“>Overview

Join a leading healthcare organization dedicated to providing exceptional patient care and innovative medical services. We are committed to fostering a supportive and efficient environment where every team member contributes to the well-being of our community.

Are you a highly organized and empathetic individual with a passion for supporting patient journeys? We are seeking a vital team member to ensure seamless administrative operations within our outpatient clinical setting. In this role, you’ll be at the forefront of patient interaction, playing a crucial part in coordinating care, managing schedules, and providing essential support that directly impacts patient satisfaction and the smooth functioning of our medical teams. Your contributions will be instrumental in creating a positive and efficient experience for every patient.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

Key Responsibilities:

• Serve as the primary point of contact for patients, managing front desk operations, including check-in and check-out processes.
• Warmly greet and assist patients with inquiries regarding appointments, payments, and scheduling.
• Efficiently manage a multi-line phone system, screening and routing calls, and taking accurate messages for clinic staff and physicians.
• Ensure all necessary verifications and authorizations are complete prior to patient appointments.
• Collaborate closely with providers to align on scheduling preferences and respond effectively to urgent patient needs.
• Provide essential doctor-patient support, utilizing reference documents and tools to assist with inquiries.
• Execute various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
• Master the functionality of the telephone system and electronic medical records systems to perform daily tasks.
• Consistently meet and exceed organizational and department service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as appropriate.
• Manage and distribute faxes, mail, and clinic-specific documentation.

Required Qualifications:

• High School Diploma or GED.
• Proficiency in medical terminology.
• Demonstrated knowledge of computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare environment.
• Proven ability to deliver exceptional customer service, solve problems efficiently, and manage multiple priorities in a fast-paced setting.
• Strong understanding of Windows-based office software, computers, and operating systems.
• Adept at adjusting communication style to suit the needs and understanding level of diverse individuals.
• Ability to maintain composure and effectiveness in stressful situations.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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