Patient Financial Services Manager – Remote/Nationwide

About You

You are a person who is passionate about managing various functional staff and applicable clients and organizational deliverables to manage the complete revenue cycle for assigned clients. We need someone who is responsible for associate professional growth and development, quality assurance and day-to-day problem solving and direction. In the role of Patient Financial Services Manager, you will be responsible for the development and testing of processes and procedures as well as other duties as assigned operationally.

• Tell us about your experience with Patient Financial Services.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Meets consistently with associates on professional development plans and ensure feedback/communication regarding team, department and company goals and activities occurs on a regular basis.
• Develop and share best practices with direct and cross functional team members.
• Research and maintain compliance with billing industry standards.
• Ensure team members are cross trained on applicable aspects of team deliverables.
• Succession Planning — Helps develop skill redundancies among team members.
• Monitors and reports are key indicators to ensure compliance with organizational goals and expectations. Ensure staff members are keenly aware of their impact on these key indicators.
• Manages and provides oversight into the day-to-day aspects of the team.
• Manages staff productivity, development and attendance
• Maintains a working knowledge of and comply with all rules and regulations.
• Prepares daily reports and act as dictated by internal and/or client requirements.
• Works with clients (or other impacted departments) on questions, concerns, and/or issues that may arise to ensure client goals are met.
• Inform Director of significant issues, production exceptions, problems, opportunities and situations involving compliance.
• Assist in developing systems and processes to effective operations
• Provides training classes as needed for CBO and other commercial contract functions to improve staff skills in job functions, customer relations and problem resolution.
• Maintains standard productivity and accuracy.
• All other duties as assigned.

Minimum Requirements:

• A minimum of 5 years of experience in commercial medical claims billing, patient accounting, comprehension of insurance contracts and/or EOBs, and other medical billing methodologies
• Bachelor’s Degree, or higher, preferred.
• General working knowledge of medical coding best practices and proper billing procedures based on procedure coding.
• A minimum of 3-5 years of management experience hospital setting business office which oversees the billing, patient access, and insurance follow up functions.
• Experience managing a team performing multiple functions.
• Experience and thorough comprehension of patient financial services reporting and KPIs used to measure performance.
• Medicare, Medicaid, and Commercial billing experience required.
• Central Business Office (CBO) experience required.
• Personal computer, data entry, spreadsheets and word processing skills required
• Ability to maintain financial records and prepare routine reports.
• Ability to make mathematical calculations quickly and accurately.
• Demonstrated leadership and ability to challenge status quo without jeopardizing relationships.
• Demonstrated ability to establish and maintain effective working relationships with associates, supervisors, and the public in the performance of duties.
• Strong interpersonal and team-building abilities.
• Strong goal orientation with desire to continuously improve performance.
• Strong analytical skills.
• Ability to work in a self-directed fashion with minimal direction

Preferred Requirements:

• CRCR or equivalent

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients’ business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match