Patient Representative (Pediatric Eye Clinic)

jobs-near-me.org

<div class="isg-job-description“>

This is an AFSCME represented position

WhyUMPhysicians?

The PatientRepresentativepromotesUMPhysicians’ philosophy of patient centered care to meet the needs of all visitors and guests bymaintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures.The individual in this role must have exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.

The Lions Children’s Eye Clinic is the leading clinic in the upper Midwest for children’s eye care. With four dedicated pediatric ophthalmologists, we help children as young as a few days old up through kids in their late teens improve their sight and eye function. Our patients benefit from the knowledge, compassion, and innovation that our care providers bring to their work in the clinic. Our all-inclusive approach ensures our present and future patients receive the best outcome possible.

What you will do as a Patient Representative:

• Assists with phones and schedules future appointments and/or procedures.

• Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in

• Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting

• Arranges accommodation and/or interpreter services as need needed for the patient visits

• Resolves non-clinical patient customer service issues

• Assists with coordinating provider schedules and appointments

• Maximize efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience

• Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

What you will need:

• Successful completion of Patient Representative training program and OJT within 5 weeks of hire.

• Knowledge of online scheduling and experience with EMR systems (pediatric clinical experience, preferred)

• Keyboarding skills of 35 wpm.

• Proven experience in customer service

Location:Lions Children’s Eye Clinic, 701 25th Ave. Minneapolis MN

Hours: 40 hours per week, 7:15 am – 3:45 pm

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

This position may be required to float to other departments at the discretion of the manager based on clinic needs.

Compensation:

20.18 – 27.53 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.

 

To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.