Patient Scheduler

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<div class="isg-job-description“>Overview

Aquent, in partnership with a leading healthcare organization dedicated to patient well-being and operational excellence, is seeking a highly organized and empathetic individual to join their dynamic team. This is an incredible opportunity to be the crucial first point of contact for patients, directly impacting their care journey and ensuring seamless, cost-effective workflow within a vital healthcare region. You will play a pivotal role in coordinating critical appointments and managing essential patient information, contributing significantly to the overall patient experience and the efficiency of clinical operations.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work the following schedule: Monday – Friday, 9:00 AM – 5:30 PM

Are you ready to make a tangible difference in a fast-paced healthcare environment? We are looking for a proactive and detail-oriented professional to support our perioperative and interventional services. In this role, you will be instrumental in coordinating patient schedules, managing high-volume communications, and ensuring that all patient records and imaging are meticulously handled. Your contributions will directly support healthcare professionals and provide patients with the smooth, compassionate experience they deserve.

What You Will Do:

• Serve as the primary point of contact for patients, supporting effective client relations and patient care.
• Coordinate the scheduling of clinic appointments for perioperative and interventional services.
• Proactively call patients to schedule pre-operative appointments.
• Scan and manage patient records to ensure accuracy and accessibility.
• Collaborate directly with healthcare professionals, including nurse practitioners.
• Assist with schedule management, including moving patients and optimizing appointment grids.
• Generate essential reports for various operational areas.
• Manage case intake and scheduling processes.
• Handle a high volume of incoming and outgoing calls with professionalism and empathy.
• Maintain consistent patient follow-up after procedures to ensure continuity of care.
• Schedule new and returning patient appointments, including those for diagnostic studies and clinic visits.
• Manage and upload medical images to relevant systems.
• Obtain and process medical records efficiently.
• Scan and distribute external medical records.
• Actively participate in weekly staff meetings.
• Cross-train across all job functions to support team rotation and comprehensive service delivery.

Must-Have Skills & Experience:

• High School Diploma or GED.
• Basic PC skills, including proficiency with office software (e.g., word processing, spreadsheets).
• Demonstrated knowledge of medical terminology.
• Familiarity with computer systems and software relevant to functional areas.
• Excellent communication skills, both verbal and written, appropriate for a professional healthcare setting.
• Proven ability to provide exceptional customer service, solve problems effectively, and manage multiple priorities simultaneously.
• Ability to adjust communication style to meet the needs and understanding level of diverse individuals.
• Capacity to maintain composure and effectiveness in stressful situations.
• Strong ability to foster relationships, build trust with providers, nurses, staff, and patients, and thrive in a collaborative team environment.
• Strong organizational skills with the ability to plan and prioritize tasks efficiently.

Nice-to-Have Skills & Experience:

• Associate’s Degree.
• Preferred knowledge of medical terminology, potentially through formal education or certification.

The target hiring compensation range for this role is $37.09 – $40.34 an hour. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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