University of California - Los Angeles Health
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In this role, you will provide direct support to the physicians and patients for assigned primary and specialty care physicians. Principal duties include but are not limited to:
- Serving as a liaison for the patients and physicians in the practice.
- Helping patients access services within the health system.
- Facilitating communication with referring physicians.
- Referring patients to appropriate resources and providing follow-up via telephone and EPIC/Care Connect.
Major duties include:
- Verifying insurance benefits.
- Confirming and obtaining appropriate authorizations for office visits and procedures.
- Providing exceptional customer service.
- Strong working knowledge of medical insurance plans and coverage types.
- Familiarity and knowledge of authorization process & managed care programs.
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Proficiency in Epic CareConnect, including scheduling and charge worklist maintenance.
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Excellent organizational and multitasking skills.
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Ability to triage patient concerns and follow established protocols.
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Strong written and verbal communication skills with patients, physicians, and staff.
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Proficiency with Microsoft Office applications and database systems.
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Knowledge of medical terminology.
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Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
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Ability to work independently and collaboratively in a fastpaced environment.
University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy.
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