Patient Service Representative-Operator

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<div class="isg-job-description“>Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a full-time Operator who is self-motivated, energetic, and a take-charge individual.
Responsibilities:

• Deliver high-quality customer service to all callers.
• Communicate pleasantly and professionally with callers under all circumstances.
• Answer and direct incoming calls through the Call Center efficiently, accurately, and per protocols
• Obtain and/or review all patient demographic information.
• Provide patients with appropriate appointments and/or route to appropriate support.
• Complete new patient registration through direct guarantor/patient contact to obtain required information.
• Update current patient accounts and insurance eligibility using EHR for same-day scheduled appointments.
• Utilize web-based applications to verify insurance eligibility upon each scheduling occurrence when necessary.
• Review balances and co-pay information
• Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.
• Keep current on staff directory, Health Center information, and Sixteenth Street events.
• Reception effectively as assigned.
• Use downtime and workload fluctuations effectively.
• Projects as specified by supervisor.

Qualifications:

1. High school diploma or GED
2. Must have a pleasant attitude which communicates verbally.
3. Clear speaking voice
4. Handle high-stress environments.
5. Familiarity with computers helpful
6. Ability to relate well to people from diverse ethnic and cultural backgrounds.
7. Bilingual required (Spanish/English)