People Experience Assistant

Practice Group / Department:

People Experience – Newcastle

Job Description

We’re Norton Rose Fulbright – a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we’re looking for people who are innovative, commercial and value the work that they do. 

Our Newcastle office is currently recruiting for a People Experience Assistant (12 month FTC) to support with transactional processes across the employment life cycle and to provide administrative support to the People & Culture function and the wider business where appropriate.

The Role

This role will be based in Newcastle and will report to the People Experience Supervisor also based in Newcastle. The role holder will be responsible for providing exceptional HR service delivery to employees across the London and Newcastle offices and wider business where appropriate, including the execution of all operational HR activities and query resolution. The role holder will work collaboratively with the wider HR team to ensure the delivery of a high level, accurate service and will ensure the timely delivery of administrative tasks.

Key Responsibilities

• Providing support to the People Experience team on administrative tasks. Liaising with internal and external clients when needed
• Maintaining employee files and ensure all electronic filing is updated on a weekly basis as minimum.
• Working closely with the systems team carrying out data audits and quality checks and providing feedback as appropriate.
• Assist the wider HR team with ad-hoc administration tasks, event administration and HR audits (e.g. for diversity and inclusion team, graduate recruitment team and the recruitment team).
• Acting as a point of contact for any feedback regarding work undertaken. Escalating to the People Experience Advisor where appropriate.
• Ad-hoc project work and involvement.

Skills and Experience Required

• Exceptional customer service skills with a people centric mindset
• Excellent communication skills both written and verbal at all stakeholder levels
• Must present a professional, friendly and client focused attitude and approach at all times
• Confident and flexible approach to taking on new tasks and projects
• Ability to problem solve while maintaining a positive employee experience
• Administrative experience with strong organization skills and an ability to effectively prioritize tasks and manage time effectively
• Enthusiastic and ability to work as part of a team
• Ability to work in a fast-paced environment with demanding internal clients.
• Strong IT skills (Excel, Word, Outlook). Accuracy and strong attention to detail
• Experience of working in an office environment is ideal but not essential, however, we are looking for someone who has an interest in HR and is keen to learn more and develop within the team
• Flexible in relation to hours, prepared to work late where business requirements dictate
• Ideally experience using Workday

Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:

• 25 days hols + Bank hols – Buy up to 5 days
• GP Service
• Bupa Healthcare
• Pension
• Flexible working

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 

Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

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