People Operations Coordinator

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

Join Us!

Ready to start your journey in People Operations? If you’re eager to learn, provide top-notch customer service, and play a vital role in enhancing the employee experience at Zopa, apply now to join our People Operations team.

As our People Operations Coordinator, you will be a key member of the People Operations team, supporting day-to-day HR activities and delivering excellent service to our employees. You’ll collaborate closely with the People Operations team to ensure efficient operations, helping to foster an environment of engagement, compliance, and employee satisfaction. This role will be ideal for someone passionate about HR, customer service, and organizational efficiency. You’ll be provided full training and the opportunity to build a strong foundation in HR Operations & Technology.

A day in the life:

• Customer Service & Ticketing: Serve as the first point of contact for employee inquiries, ensuring timely, friendly, and effective responses. Use a ticketing system to manage and resolve queries related to HR operations, policies, and systems.
• Administrative Support: Assist with basic administrative tasks including record-keeping, managing employee documentation, and ensuring that systems are up to date.
• People Systems Support: Help administer People systems and ensure accurate data entry. Provide support in maintaining accurate employee records for reporting and system updates.
• Employee Experience: Support the People Operations team in delivering a seamless employee experience by assisting with employee inquires throughout their employee cycle.
• Issue Resolution: Assist in resolving operational issues promptly, ensuring all queries are handled and escalated appropriately.
• Compliance Support: Help track and ensure compliance with relevant HR policies and regulations by maintaining accurate records and assisting with audits.
• Knowledge Management: Contribute to the maintenance of internal People Team resources, ensuring easy access to relevant policies, procedures, and FAQs.
• Collaboration: Work closely with the broader People team and other departments to ensure effective service delivery and smooth operational processes.
• Efficiency & Improvement: Assist in identifying areas for improving service delivery, ensuring high-quality, efficient HR processes.

About you:

• Experience: You have Experience in customer service, Operations or administration in a fast-paced environment.
• Customer Service Skills: Excellent communication skills with a strong ability to interact professionally with employees at all levels. Demonstrated ability to manage inquiries, troubleshoot issues, and maintain positive relationships.
• Organisational Skills: Strong administrative skills with a keen eye for detail and the ability to multitask effectively.
• Problem-Solving: Ability to identify solutions for employee issues and operational challenges.
• Tech-Savvy: Comfortable using systems and ticketing tools, with an eagerness to learn new software platforms.
• Team Player: Ability to collaborate effectively with colleagues across teams, supporting a unified approach to People Operations.
• Compliance Awareness: A basic understanding of compliance, data protection, and confidentiality practices.

Personal Qualities:

• Friendly and approachable with a customer-first mindset.
• Strong communicator with a high degree of professionalism.
• Willingness to learn and grow in a fast-paced environment.
• A keen interest in HR, employee services, and people-focused operations.
• A proactive, positive attitude with a focus on helping others.

This is a hybrid role with the expectation to be in the office 2 days per week.

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Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

• Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

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