Performance Maintenance Specialist

Waters Corporation’s Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical authorities on Waters’ product suite. As a Performance Maintenance Specialist, working for an industry leader, you’ll join a global team of specialists that are important to ensure Waters’ legendary service for our customers who utilize our scientific instrumentation and software.

In this role, you’ll have the opportunity to provide technical expertise on Waters’ innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the Eastern PA area.

Installation of Instruments: Install new LC systems at customer sites following company guidelines and procedures.
• Performance Maintenance: Conduct scheduled Performance Maintenance (PM) visits to ensure LC instruments are operating at optimal conditions. Perform any required repairs during the PM to ensure that the LC instruments are operating as intended following the PM and or qualification.
• Qualification Services: Includes Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) as per manufacturer standards.
• Basic LC Troubleshooting and Diagnostics: Perform basic troubleshooting and diagnostic procedures on LC systems to identify issues and ensure efficient performance.
• Documentation: Complete all required documentation accurately, such as service appointments, service reports, checklists, and customer feedback in a timely manner. Ensure that inventory levels are maintained at an appropriate level.
• Compliance: Ensure that all service activities enforce regulatory guidelines and company policies.
• Time Management: Optimally manage time and priorities to meet or exceed customer expectations for service delivery.
• Continuous Improvement: Participate in ongoing training sessions and stay up to date with the latest LC technologies.

• Minimum requirement: Currently attending or completed a technical college program related to Chemistry, Biochemistry, or a related field.
• Strong problem-solving and communication skills.
• Excellent time management skills.
• Demonstrated ability to deliver high-quality customer service.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Service experience is considered a plus.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.