Perishable Air Logistics Customer Care Specialist

Job title:

Perishable Air Logistics Customer Care Specialist

Company

Kuehne+Nagel

Job description

Perishable Air Logistics Customer Care Specialist | United Kingdom | req122674Ready to chart a course for a long-term career with a global logistics leader? Join our Air Logistics Perishable team in London and become part of our ongoing success story!YOUR ROLEThe Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.YOUR RESPONSIBILITIES

• Pro-actively advise and consult Customers to ensure satisfaction
• Monitoring Customer Shipments in order to provide proactive updates to customers and to problem

solve (by collaborating with other stake-holders) in anticipation of a customer complaint. * Inclusion and transfer of customer requirements into the KN systems (including sold rates andagreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables * Field Complaint Calls, and provide problem resolution in alignment with stakeholder

• Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing up-selling, and requisite follow up and closure.

YOUR SKILLS AND EXPERIENCES

• Extensive experience within the Air Logistics industry
• Outstanding customer service, influencing and consultative skills
• Excellent written and verbal communication and negotiation skills in English level C1

GOOD REASON TO JOINIf you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.ABOUT KUEHNE+NAGELWith over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.CONTACTUK Resourcing
[email protected]

Expected salary

Location

London – Hillingdon, Greater London

Job date

Sat, 21 Dec 2024 23:57:09 GMT

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