Follow Your Calling, Find Your Career!!
Pay Rate: $21.90 – $28.74
This is an non-exempt position, Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Position Summary
Responsible for discovering, appraising, auditing, and assessing all taxable personal property (Business Personal Property, Registered Motor Vehicles, Watercraft, Aircraft, Mobile Homes, Income Producing Farm equipment and Unregistered Motor Vehicles) physically located in Mecklenburg County according to best practices for assessment/appraisal and North Carolina General Statutes. Performs clerical and technical work of basic/moderate difficulty variety and specialization in a department.
Essential Functions
- Provide general office duties and administrative support to the department and ensures that routine activities are completed in a timely manner
- Provide customer service to all internal and external stakeholders including the automatically distributed calls, front counter, and electronic correspondence
- Create files, maintain records, and transmit documentation using various resources and technology
- Perform data entry, compile reports, prepare correspondence, use a multifunction device to scan, index and file documentation • Reads and analyzes incoming correspondence, submissions and reports and processes accordingly
- Conduct research retrieves information, compiles data, and prepares documents • Upload, index, verify, approve and maintain records in various database systems
- Provides general guidance to taxpayers and tax professionals on exemptions, listings, audits, and appeal processes for all types of personal property.
- Directed by senior staff and managers to Prepare and adjust, assessments as allowed by statute
- Manage assigned mail items which consist of uploading, indexing, and assigning mail items in OnBase (document imaging system) or NCPTS (North Carolina Property Tax System)
- Work with other team members to strategize, plan, create, modify and implement processes
- Performs all projects/tasks assigned to them and ensures that they are all completed correctly and timely
- Perform quality assurance review of outgoing mailings and billings
Minimum Qualifications
Experience:
Minimum of one year of experience in general business
Education:
High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: No
Licenses and Certifications
- Requires a valid North Carolina or South Carolina Driver’s License
- Requires County Driving Privileges
- Requires Certification with the North Carolina Department of Revenue as a County Personal Property Appraiser I within 2 years of hire, or as reasonably attainable based on availability of classes.
Preferred Qualifications
- English, spelling and arithmetic
- North Carolina Machinery Act
- Pertinent, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work.
- Overall function and responsibilities and services in assigned areas.
- Microsoft suite as applies for responsibility area (Word, Outlook, Excel)
Knowledge, Skills and Abilities
Knowledge of
- English, spelling and arithmetic
- North Carolina Machinery Act
- Pertinent, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work.
- Overall function and responsibilities and services in assigned areas.
- Microsoft suite as applies for responsibility area (Word, Outlook, Excel)
Skills
- Prioritizing work
- Using technology
- Strong oral and written communication skills to be used in interactions with external and internal customers; ability to prepare oral presentations for managers and staff; ability to compose correspondence, memoranda, reports and other documents
- Teamwork – communicating, listening, sharing and hardworking
- Data analysis skills, sound judgment and strong problem-solving skills.
- Researching, compiling, and summarizing statistical data and information materials
- Customer Service
- Problem solving
Abilities
- Initiating Action – Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
- Stress tolerance – Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.
- Customer Focus – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
- Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions. • Collaboration – Working effectively and cooperatively with others; establishing and maintaining good working relationships.
- Planning and Organizing – Establishing courses of action for self to ensure that work is completed efficiently.
- Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Computer Skills
- Proficient in various computer applications including Microsoft Office Suite This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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