Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
Create an environment that enables customers to feel welcome, important and appreciated
Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs
Complete all aspects of allowable inventory control, including shelf maintenance
Answer phone and triage calls and answer inquires as appropriate
Promote sales and services to customers and store associates
Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law
Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
Support company health and wellness initiatives
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
MINIMUM
High School Diploma or GED
Must be 18 years of age
Ability to handle confidential information
DESIRED
Any previous comparable experience
Any experience with customer service, including registries, phone, and cashier
Any experience with inventory control in a retail environment