Position Title: Director, Global IT

Position Classification: Regular; Exempt; Full-time; 40 hours per week

Reports to: Managing Director of Information Technology

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options (30% International Travel)

Position Overview:

The Global IT Director will play a pivotal role in transforming Partners In Health’s (PIH) technology strategy by leveraging innovative IT solutions to overcome healthcare delivery challenges in resource-limited settings, directly supporting PIH’s mission to deliver quality healthcare to underserved communities worldwide. The Global IT Director will support the Managing Director of IT to unify all technological efforts across PIH care-delivery sites, ensuring that IT initiatives align with organizational goals. They will lead a diverse global IT team, promote sustainable and scalable technologies, and foster cross-site collaboration to enhance healthcare delivery, streamline operations and drive organizational growth.

Responsibilities

Technology Strategy (25%)

• Partner with the IT Managing Director to develop and support implementation of a comprehensive IT strategy that aligns with PIH’s mission and organizational goals.
• Accompany the IT departments at all PIH care-delivery sites to unify technology foundations and promote a unified and aligned approach.
• Implement standardized IT policies and procedures across all PIH care-delivery sites to ensure alignment in technology foundations.
• Collaborate with the IT Managing Director in developing the global IT budget, ensuring cost-effective use of resources aligned with PIH priorities.
• Explore, assess, and integrate emerging technologies to enhance operational efficiency and health outcomes.
• Foster relationships with global vendors to secure cost-effective hardware and software solutions while promoting sustainability.

Global Technology Coordination and Management (25%)

• Direct major IT projects, such as system upgrades, software deployments, network enhancements, and implementation of new technologies, ensuring they are completed on time, within budget, and meet all technical requirements and standards.
• Oversee the logistics and technical coordination for deploying IT equipment and technology solutions, including servers, networking devices, storage systems, and end-user devices, coordinating with international teams to ensure timely and efficient implementation.
• Oversee the design, development, maintenance, and optimization of IT infrastructure across all PIH care-delivery locations, ensuring systems are reliable, efficient, and scalable to meet organizational needs.
• Oversee IT procurement processes across care-delivery locations to ensure compliance and standardization of IT equipment.

Team Leadership and Staff Development (20%)

• Provide technical leadership for a diverse team of 2-3 direct reports and IT professionals across all PIH care-delivery sites, providing guidance, mentorship, and professional development opportunities.
• Develop and implement training programs to build capacity and cultivate a culture of continuous improvement and knowledge sharing among IT staff across all care-delivery sites.
• Promote an inclusive leadership approach that respects different perspectives and promotes a collaborative environment.

Partnerships and Collaborations (20%)

• Engage with internal stakeholders (clinical, health information systems, administrative, and operational) to align IT initiatives with programmatic goals and clinical needs.
• Maintain clear and consistent communication with senior management and department heads across care-delivery sites about IT initiatives, performance, and strategic direction.
• Prepare and present detailed reports on IT developments, challenges, and outcomes to PIH leadership and other key stakeholders.
• Represent PIH’s IT interests in global forums and partnerships.

Governance, Compliance, and Risk Management (10%)

• Implement robust cybersecurity measures to protect organizational data and assets.
• Identify and mitigate operational IT risks, including system redundancies and disaster recovery planning.
• Implement and stress-test comprehensive recovery strategies to restore IT functionalities during emergencies.
• Coordinate with site IT managers and regional IT directors to ensure local and regional IT strategies align with global standards and practices.
• Lead the IT response during organizational crises like data breaches or hardware failures across all care-delivery sites.

Qualifications

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science or comparable skills gained via on-the-job experience (5+ years as System Administrator or equivalent).
• 2+ years of managing or leading a team.
• Problem-solving skills.
• Strong project management and organization skills
• In-depth knowledge of computer and network systems.
• Ability to travel up to 4-12 weeks per year and move equipment up to 50lbs.
• Ability to describe technical information in easy-to-understand terms.
• Exemplary interpersonal and communication skills; ability to collaborate effectively with culturally diverse staff across departments and country.
• Interest in social justice strongly desirable.

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay and Benefits

The expected starting salary range for new hires in this position is between $125,000-135,000/year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience. The position belongs to a class of roles that have a salary range between $120,000 and $150,000/year. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with employer match, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. Full time employees will receive 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days in addition to paid time off during the week between Christmas and New Year’s Day, the week of July 4th, and 11 additional holidays annually.