JOB DESCRIPTION

Description

Job Title: Reception Intern Ubuntu Global Faculty Centre
Location: UGHE Butaro Campus
Reports to: Hospitality Coordinator
Duration: 6 months, with possibility of extension
Start Date: 1st August 2025
Position Summary:
The University of Global Health Equity (UGHE) is seeking a highly motivated and service-oriented Reception Intern to support daily operations at the Ubuntu Global Faculty Centre. The intern will play a critical role in managing guest accommodations and upholding the Centre’s five-star hospitality standards. This includes overseeing room bookings, check-ins/check-outs, cleanliness, guest services, event coordination, and supervision of cleaning staff.
Key Responsibilities

Serve as the primary receptionist and point of contact for all guests and visitors at the Ubuntu Global Faculty Centre.
Manage room bookings and maintain an updated reservation calendar.
Provide accurate information regarding housing facilities, campus services, and local amenities.
Coordinate guest check-in and check-out processes efficiently and professionally.
Ensure all guest rooms, common areas, and surrounding grounds are maintained to five-star hotel standards.
Supervise and coordinate the work of housekeeping staff (both interior and exterior).
Provide campus tours and orientation for arriving guests and faculty.
Manage the scheduling, setup, and cleanliness of meeting rooms and event spaces.
Support the planning and smooth execution of events held at the Centre.
Track and report maintenance issues or service gaps to relevant departments.
Schedule and confirm appointments, room inspections, and housekeeping requests.
Support inventory checks for front desk supplies and report shortages.
Maintain strong communication and coordination with hospitality, facilities, and operations teams.
Learning opportunities

Gain practical experience in customer service and hospitality operations.
Develop administrative, communication, and time management skills.
Learn to work with facility management systems and guest tracking tools.
Understand professional standards in housing and guest services within an academic environment
Qualifications

Currently pursuing or recently completed a degree in Hospitality Management, Business Administration, or related field.
Strong interpersonal and communication skills; fluency in English required (French or Kinyarwanda is a plus).
Demonstrated ability to provide high-level customer service.
Ability to multitask, stay organized, and manage priorities under minimal supervision.
Previous internship or work experience in hospitality, front desk operations, or event coordination preferred.
A proactive, detail-oriented attitude with a passion for creating excellent guest experiences.

Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse and Sexual Harassment:
At UGHE, we are committed to ensuring that those who benefit from our work- including community members – as well as our students, contractors, staff and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy. UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements