Principal Business Operations Advisor

• Develop and implement Continuous Quality Improvement framework and Monitoring and Evaluation plan.

• Build andfacilitaterepeatable andPlan-focused strategic planning processes that include confirmation of continued relevance, progressevaluationand communication to affected stakeholders.

• Advise and communicatewithPlanleadershipand externalstakeholders, including senior leadership,regardingprograms,projects,initiatives, emergingissuesand challengeswithinthechild welfaresystems.

• Developand usekey improvement metrics, such asdashboards, team reporting, regulatoryreportsand scorecardstoreview programdata and results in comparison with benchmark metrics and expected outcomes.

• Monitor and evaluate delegatedstafffunctionsactivitiesfor compliance and effectiveness.

• Proposesa variety of solutions to business issues/problemsutilizingappropriate analysistools (ieCost/Benefit Analysis, Flowcharting,etc).

• LeadthedevelopmentofaMonitoring and Evaluation Plan, focusedonPlan execution andachievementofobjectivesandgoals.

• Lead the coordination,planning,and facilitation of variousPlan-levelmonitoring and evaluationworkgroupsto make them more effective,data-driven,and outcomes based.

• Lead monitoring and evaluation strategy development and activitiesaddressingstaffing, staff to member rations,and staff performance

• Support development ofbusiness plans and analysis under guidance fromPlanleadership.

• Facilitate the adoption ofCQI-drivenPlanoperating procedures and processes for thePlanandassistwith the communicationtoand educationof externalstakeholders and delegated partners.

• Provide input and recommendedstrategyforPlanleadership’spublic speaking engagements and/orBoard or committee meetings.

• Facilitate change management work to support business and process improvements and overallPlaneffectiveness.

Project/Initiative Management

• Lead and coordinate work for special projects or initiatives for thePlanas assigned.Possible dutiescould include:

• Evaluation of potential opportunities and recommendations to reduce costs/improve efficiencies

• Review and evaluation of best or next practice opportunities for potential adoption

• Develop recommendations based on important industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization.

• Serve as lead on engagements with external entities (i.e.consultants, external stakeholders, delegated partners) and coordinate data gathering and research efforts based on the direction ofPlanleadership.

• Manage tracking of initiatives/projects for the division and independently create presentations of initiative/project progress for varied audiences, which may includeSeniorPlanLeadership.

• Lead the consolidation and standardization of data analysis and reporting for relevantPlanoperations.

• Provide analysis and insights for proposed strategic initiatives byleveraginga uniqueperspective on the end-to-end operations of thePlan.

• SupportPlanbudget analysis, provide inputintoandmonitorbudget forecasts,and review progress against administrative cost reduction goals

• Track and evaluate goal progress, including data collection and analysis of key performance metrics (KPIs).

• Continuous quality improvement experience within a Managed Care Organization

• Experience with Child Welfare systems, data analytics, KPIs, and metrics

• Expert in excel, tableau and/or other data management tools

• Experience in working in a matrixed environment,facilitatingwork across multiple teams and priorities