Principal Cloud Solution Architect – Teams Platform

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<div class="isg-job-description“>OverviewWith more than 45,000 employees and partners worldwide, the Customer experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.This role will reside in our CSA Global Delivery team. We are looking for Principal Cloud Solution Architect – Teams Platform who is highly motivated, independent, great problem solver who is passionate about working with customers that are adopting Microsoft’s Teams Platform and Teams Events solutions to produce remarkable engaging experiences for employees, customers, and partners. In this Cloud Solution Architect role, you will enable customers to achieve their desired outcomes based on their investments in Microsoft Technologies including Microsoft Azure, Microsoft Teams, Microsoft Viva Suite and Microsoft Copilot.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPerforms the role of technical director / producer in support of introductory presentations, demonstrations, technical consulting, virtual event production and hybrid event production using Microsoft Teams platform. Manages customer executive relationships through project reviews, strategic escalations, and administration of project commitments. Clarifies definition of customer conditions of success and proposes strategies to address risks and concerns with meeting customer condition of success resulting in improved experience, value realization, and acceleration of customer desired outcomes. Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by Application of technical capabilities). Gathers insights (e.g., feedback around technical preferences, environments, business needs, engagement experience), and maps architecture and digital transformation solutions to business outcomes. Develops and expands impactful relationships with customer and partner architects, specialists, event decision makers and business stakeholders Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. OtherEmbody our culture and values.

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