Principal Office and Administration Specialist

Bargaining unit consideration begins on 3/27/26 and ends on 4/3/26
The Principal Office & Administration Specialist position provides service as the first point of contact for U Market Services (UMS), Printing Services (PRT) and Addressing & Mailing Services (A&M) customers processing orders through EFS, greeting walk-in customers and looking for order related information. Collectively works with the Customer Service Team members to support customer needs and requests. Requires the ability to work independently under established guidelines and directives.
Location and Work environment: 100% of the work is performed in an office setting Printing Services Building.
Work Schedule: Monday – Friday, 8:00am-4:30pm
Primary Responsibilities:

Customer Support 70%

• Responds to customer inquiries and questions. Enters UMS customer inquiries and issues into the Team Dynamix system for further oversight and research.
• Researches customer requests including contacting vendors for information and responds to customers through Email, Team Dynamix or by Phone.
• Coordinates, creates, and follows up with customer orders such as dry ice or cylinder orders and other types of specialized orders entered into the U Market Services Systems.
• Interacting with U Market Services, Printing Services, and Address and Mailing Services customers.
• Facilitates special orders and non-standard purchasing orders for customers.
• Prepares documentation for invoices for Printing Services – processing all walk-in customer orders

Vendor and Customer Returns 15%

• Facilitates customer return authorizations.
• Follows up on returns and works with accounting to verify credits when appropriate.

Other Support Tasks 15%

• Filing for Printing Services.
• Other duties as assigned.

Required Qualifications:

• High School Diploma/GED and two years of related office, administrative, and bookkeeping or accounts transaction experience. Training/education may be substituted for some of the years of experience.
• Computer experience required.
• Prior experience in customer support roles required.
• Strong organizational and communication skills required.
• Prior experience and proficiency with Microsoft Office systems required.

Preferred Qualifications:

• General order entry experience. General understanding of order entry process for information retrieval and updating system with updated vendor information.
• Knowledge of basic accounts payables principals.
• Basic knowledge of Excel and Word.
• Excellent communications and customer service skills.
• Coordinate and share work or tasks with others.
• Effective public contact skills, both in person and on the telephone.
• Accurate, fast 10-key and data entry skills.
• Positive team attitude.
• Ability to prioritize work in a multi-tasking environment.
• Ability to problem solve and probe for more information from customers.
• Attention to detail.
• Ability to gather, analyze and report information.
• Ability to effectively handle difficult people and stressful situations.
• Ability to work as part of a cohesive team.
• Ability to follow process flow documents and actively contribute to process development.
• Ability to be customer service focused to help customers have a positive experience when serving them.
• Ability to manage a high-volume workload.

U Market and Printing Services supports the University of Minnesota’s teaching, research, and outreach mission by delivering logistics, materials management, e-commerce/procurement, printing, addressing and mailing, creative design, and communications services across the Twin Cities and system campuses. We provide collaborative problem solving and campus service to support the University’s mission, vision, and goals. U Market and Printing Services are units within Auxiliary Services, a division of University Services at the University of Minnesota.

Pay Range: $22.45 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Non-Faculty Labor Represented Staff (AFSCME Unit 6 – Clerical)

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online Application for the position and attach a resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

Please include the following required application materials:

• Resume

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).