Principal Product Manager, IT Strategy & Operations

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role drives the strategy, design, and execution of enterprise-wide, high-impact IT initiatives that deliver billions of dollars in cost savings and efficiency improvements across T-Mobile, often requiring alignment across multiple organizations and senior leaders without direct authority.
Operating with a strong product mindset, this role builds foundational capabilities and scalable operating models from concept to operational reality, often in greenfield or highly ambiguous environments.
The Principal Product Manager, Technical partners closely with IT, product, engineering, finance, and business leaders across the company to define vision, sequence investments, and drive adoption at scale.
While this role does not own a single customer-facing product, it owns the outcomes of complex enterprise initiatives, driving alignment and execution across IT, finance, and business teams, with high visibility and executive attention.
Success is measured by measurable financial impact, sustained operational efficiency, and the ability to bring new capabilities to life across the organization.

Why this role matters

This role is ideal for builders who thrive in ambiguity, are comfortable making decisions with incomplete information, and enjoy creating something from nothing.

The work is high stakes, highly visible, and requires influencing teams well beyond IT, including finance, operations, and business leadership, to drive lasting organizational and operational change.

The impact of this role is measurable, lasting, and central to T-Mobile’s long-term efficiency and modernization goals.

Job Responsibilities:

• Own the end-to-end lifecycle of complex, cross-company IT initiatives, from problem definition and strategy through build, launch, and operationalization, driving outcomes through influence rather than direct people management.
• Define clear problem statements, success metrics, and financial targets, including initiatives expected to drive billions of dollars in cost savings or efficiency gains.
• Apply product thinking to enterprise initiatives by defining vision, sequencing work, validating value, and ensuring solutions are built for adoption and scale.
• Lead and align cross-functional teams across IT, product, engineering, finance, and business units toward shared outcomes, often navigating competing priorities and incentives across senior stakeholders.
• Partner with engineering and architecture leaders to evaluate technical tradeoffs, investment decisions, and long-term sustainability.
• Serve as a trusted advisor to senior leaders, clearly articulating vision, progress, tradeoffs, and outcomes.
• Define operating models, governance, and ways of working required to successfully stand up, scale, and sustain new IT capabilities across the enterprise.

education and Work experience:

• Bachelor’s Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
• 8+ years of experience in deeply technical environments such as software engineering, systems architecture, platform engineering, or technical product or initiative leadership, with demonstrated ownership of large-scale, enterprise initiatives.
• More than 10 years – Relevant Product Management experience in an agile software product development environment.
• Demonstrated experience leading zero-to-one or early-stage technical initiatives.
• Strong technical fluency with the ability to engage deeply with engineering teams, assess feasibility, dependencies, and cost tradeoffs, without requiring hands-on coding.
• Exceptional analytical, communication, and influence skills.

Knowledge, Skills and Abilities

• Business Operations – Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills.
• Business Analysis – Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• Customer Experience Management – Mastery level (industry leading) understanding of customer experience.
• Technology – Mastery level understanding of platform technologies and components such as security, performance, optimization, API integration. Expert level knowledge of full technology stack on which your assigned product runs.
• Agile Methodologies – Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Technical Writing – Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences.
• Agile Project Management – Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences.
• Collaboration – Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
• Product Management – Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
• Communication – Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
• SQL – Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
• Tableau – Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
• Integration – Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc.
• DevOps – Mastery of DevOps (CI / CT / CD) and Application of CI/CT/CD in Agile environment.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $139,700 – $252,000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement
We Take Equal Opportunity Seriously – By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.