Principal Program Manager

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<div class="isg-job-description“>OverviewThe Business & Industry Copilots group builds and operates Microsoft’s business applications and agentic AI tooling-including Dynamics 365, Copilot Studio, Power Apps, Power Automate, and Dataverse. Power Platform now serves over 56 million monthly active users, and Copilot Studio powers agents in 230,000+ organizations, including 90% of the Fortune 500. We are looking for a Principal Program Manager to join our team. To help our largest, most strategic customers unlock real business value with these tools, we are forming a Forward Deployed Engineering (FDE) team within the Copilot Studio Customer Advisory Team (Power CAT). In this role, you will engage deeply with one strategic customer at a time, embedding for multiple weeks to co-design and co-develop their first production-ready Copilot Studio agents-be it conversational agents, autonomous agents, or M365 Copilot agents. Your mission: ensure successful adoption and fast-track value realization during the initial implementation phase. You will operate at the intersection of delivery and product, working hands-on with customers to design agent flows, integrate Azure services and enterprise systems, and build real-world solutions using the full extensibility of the Microsoft stack. FDEs thrive in ambiguity, adapt quickly, and ship fast. You’ll bring clarity to complex engagements, surface repeatable patterns, and directly influence the evolution of Copilot Studio by channeling field feedback into engineering priorities. Join us if you want to shape the future of agentic AI at scale-by making our most strategic customers successful, one production deployment at a time. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesEmbed deeply with one customer at a time to design and deliver production-ready agents using Copilot Studio, Power Platform, Microsoft 365 Copilot, and Azure services. Own end-to-end delivery: from scoping and prototyping to production deployment-building full-stack agentic solutions that integrate securely with enterprise systems and APIs. Collaborate closely with customer stakeholders (from execs to developers), Microsoft field teams, and product engineering to ensure successful adoption and unblock complex scenarios. Surface field insights to influence the Copilot Studio product roadmap-articulating blockers, patterns, and needs from real-world deployments. Operate with extensibility patterns, connectors, Azure integration, and conversational orchestration-doing whatever it takes to ship value. Contribute to scale: codify best practices, publish internal playbooks, and share reusable patterns to help the FDE function grow and evolve. Celebrate impact: identify customer success stories and bring them forward to showcase the real-world value of agentic AI.

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