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Requirements:
technology background.
analytical reasoning skills.
offerings e.g ITSM, ITAM, ITBM, GRC, ITOM, PPM, APP Engine, etc.
above or others within SN universe
Responsibilities:
process analysis, use cases, scenarios, business analysis, and task and workflow analysis,
as required to produce product specifications
business documents (FSD, BRD, etc.)
specifications with the help of Technical Team
product requirements [business, process and data]
Assist in enforcing project deadlines and schedules.
misunderstandings and bugs
feature or change requests
customer environment and pain points would be a plus
situation. Be capable of defining Business Analysts’ deliverables and their relationship with
Consultancy team deliverables. Be capable of detecting areas of improvement and defining
solutions with the Consultancy team. Be capable of communicating Consultancy results to
technical and business people. Be capable of facilitating the process of transformation of
Business Consultancy in multiple ServiceNow implementation projects
expectations regarding what constitutes effective business analysis work and assist team
members to learn and grow.
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