Product Delivery, Platform Management-Payments-Senior Associate

Job Description

The Payment Brand Implementations (PBI) Delivery team plays a crucial role in supporting the Global Platform by managing the planning and execution of network mandates. This includes spearheading the product development life cycle (PDLC) process, managing dependencies, and fostering effective collaboration with key partners and cross-functional teams. Through strategic leadership and coordination, we are instrumental in ensuring successful implementations while supporting the evolving needs across all aspects of the PBI program.

As a Senior Product Delivery Associate within PBI Delivery, you will be at the forefront of managing and executing the prompt review, assignment, and tracking of the incoming PBI workflow. Proficiency in PDLC principles and an understanding of payment methods and processing is desired. Strong interpersonal skills and the ability to effectively communicate and collaborate with various stakeholders and management levels will be essential to your success in this role.

Job responsibilities

• Own and operate the PBI article review and assignment process for all credit/debit networks
• Effectively manage the article backlog by ensuring timely assessments and assignments; accountable for raising awareness for any issues or impediments
• Ensure systems of record are updated and reconciled adhering to controls requirements; requires both monitoring and performing updates as necessary
• Coordinate, plan, and host pre-discovery and discovery sessions
• Manage and host issues management meeting tracking new/high impact interchange and network fee issues along with any relevant watch items for the overall PBI program
• Monitor data hygiene within tools and repositories (e.g. Jira, Knowledge Management Framework) ensuring compliance with PDLC and PBI Delivery processes, and continuous audit readiness

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in program management, product delivery, or IT
• Experience in the payments industry with knowledge in processing, payment methods and types
• Proficient knowledge of PDLC and Agile methodology including use of Jira
• Excellent process / project management skills and attention to details
• Strong influencing and collaboration skills to drive cross-functional teams and results
• Ability to communicate effectively with all stakeholder levels including senior management
• Self-motivated and capable of thriving in a fast-paced, dynamic environment, both independently and as part of a collaborative team
• Excellent time management and prioritization skills with ability to effectively organize and motivate individuals
• Positive, team-oriented attitude with the capability to actively promote a collaborative, team-centric environment

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

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