Product Expert – Vault Regulatory Information Management (RIM) – Europe

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with life science industry experience in software product management, consulting or a similar discipline to drive customer success with our Veeva Vault Regulatory Information Management (RIM) products in Europe.

As part of the European and global Product Expert teams, you will play a key role in the Product organization. You will advocate the voice of the customer and European/ ROW regulations to shape the product roadmap, while representing the Product organization in customer meetings, online communities, and industry events. To realize the value of our product innovations, you will be creating valuable resources for both internal and external stakeholders.

This role is ideal for someone passionate about RIM systems and processes, eager to collaborate with customers, and excited to drive their success.

What You’ll Do

• Be the product evangelist and provide subject matter expertise for the Vault RIM products
• Stay up to date with the latest features and roadmap direction, and engage with customer stakeholders to communicate product capabilities and vision
• Share product information and best practices and educate customers on our Vault RIM applications through customer meetings and online communities
• Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback and product gaps and incorporate these insights into release planning and the roadmap strategy
• Collaborate with Product teams across Veeva Vault applications to deliver valuable resources for product and release communication
• Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support

Requirements

• 5+ years within the regulatory industry for life sciences
• Experience in using and/or implementing RIM applications and processes
• Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders
• Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote
• Strong analytical skills and English skills (written, verbal, and formal presentations)
• Self-directed team player with a positive attitude
• Willingness to travel up to 15%
• Based in Europe (with the ability to work across time zones)

Nice to Have

• Veeva Vault Product experience
• Fluency in another European language
• Experience performing software demonstrations and creating engaging videos

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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