Product Information Management Product Owner

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

Capability Transformation Overview:

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

Position Overview:

As the Product Owner of our PIM (Product Information Management) System, you will prioritize the development of features that enable syndication of product information across our digital ecosystem of websites, tools, and external partners. The Product Owner owns the process to ensure product related content is comprehensive, accurate and compelling.

USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.

The Team:

The Product Data and Information Publishing / PIM team ensures consistent, relevant product information creation, storage and publication in systems and finally on the website across the relevant entities in the US, Canada and LATAM. The team works in an agile environment, guided by a Product Owner and a Tech Lead. Each member of the team has a specific role to play, but they all share a common goal of delivering industry-leading digital solutions to our customers.

The Product Data and Information Publishing / PIM team is effective because of its ability to work collaboratively and take ownership of its deliverables. It operates within a product-platform model that emphasizes cross-functional collaboration and end-to-end ownership of deliverables. This model leverages the diverse skill sets of team members and fosters innovation, agility, and accountability.

KEY RESPONSIBILITIES:

• Define and prioritize features: Lead the development and prioritization of key features related to product information, including search, product list pages, and product detail pages
• Team leadership: Lead a cross-functional team, creating a shared understanding of the product roadmap and its dependencies to ensure the successful release of product information features
• Product artifacts and measurement: Manage product backlog, develop release plans, and track team level metrics. Set, measure, and achieve progress towards Objectives & Key Results (OKRs)
• Content management: Ensure that all product-related content is comprehensive, accurate, and compelling
• Continuous improvement: Continuously monitor and refine product information to enhance customer experience and drive purchase decisions
• Customer focus: Utilize customer feedback and analytics to inform feature development and content improvements
• Data governance: Advocate for and implement data governance policies to maintain the integrity of the Product Information Management (PIM) system
• Midpoint may be adjusted based on the skills and qualifications of the selected candidate.

KEY QUALIFICATIONS

Education

• Bachelor’s degree in Business, Marketing, Information Systems, or a related field

Required Skills:

• 5+ years of experience in a product management role
• Deep understanding of Product Information Management systems and best practices (e.g., managing product data lifecycle, ensuring data accuracy and consistency, implementing data governance policies, integrating PIM with other business systems)
• Strong project management skills with the ability to define and prioritize tasks effectively
• Strong leadership skills with the ability to inspire and guide cross-functional teams
• Creative problem-solving skills with a focus on customer-centric solutions
• Proficient in data analysis to monitor performance and identify areas for improvement
• Knowledge of data governance frameworks and compliance standards
• Experience in Agile development and familiarity with Agile methodologies
• Strong understanding of business processes and of high-quality product delivery frameworks
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to various stakeholders

Preferred Skills:

• Familiarity with building materials product information requirements and standards
• Understanding of customer experience principles and how product information impacts customer satisfaction

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level – employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG’s employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company’s core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

EOE including disability/veteran

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