Product Manager II-Valuations/Appraisal Management(Remote)

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation – leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights – enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Product Management defines, promotes and communicates the strategic roadmap for current and future products. Work closely with internal and external stakeholders to gather insights, understand current business process, challenges, and opportunities. Identify potential products and emerging markets; conduct market research; generate product requirements; determine specifications; create product roadmap; conduct competitive assessments and product positioning; and craft marketing strategies/campaigns for new product introduction/launch. Act as primary contact and product evangelist to build awareness, understanding, and user acceptance. Works with customers to develop and prioritize high level product requirements and ensure customer satisfaction and goals are met. Work closely with technology, sales and other cross functional teams to determine plans for product implementation, upgrades and deployments. Participate in creating and driving product positioning and customer messaging.

HOW YOU’LL CONTRIBUTE

• Lead product strategy and roadmap development for valuation and appraisal management solutions, supporting residential use cases across purchase, refinance, HELOC, and portfolio review workflows.
• Partner with appraisal management, valuation, compliance, and operations teams to translate appraisal lifecycle processes (ordering, assignment, review, delivery, and payment) into scalable product capabilities.
• Define and prioritize product requirements supporting appraisal compliance, including USPAP adherence, UAD/UCDP standards, AIR independence, and lender/investor guidelines.
• Drive enhancements to Appraisal Management Platforms (AMP/AMC systems), including panel management, appraiser performance metrics, turn-time optimization, quality control, and dispute resolution workflows.
• Conduct market and competitive analysis across valuation products, AMCs, and fintech providers, identifying gaps and opportunities for product differentiation and innovation.
• Work closely with customers (lenders, servicers, investors) to understand valuation pain points and evolving requirements, incorporating feedback into roadmap planning and release prioritization.
• Support go-to-market strategy, product positioning, and customer messaging for valuation and appraisal offerings, clearly articulating value propositions related to speed, quality, cost, and compliance.
• Analyze valuation performance data (turn times, revision rates, quality scores, cost metrics) to inform product decisions and continuous improvement initiatives.
• Partner with sales and client success teams as a valuation subject-matter expert, supporting client discussions, demos, pilots, and implementations.

WHAT YOU’LL BRING

Required education, experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years’ directly related experience in product or services development preferably in valuations or appraisal management domains

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Leadership presence with strong communication skills and the ability to interact with and explain complex concepts to stakeholders and management
• Experience in product development, requirements and risk analysis, pricing, planning, competitive analysis, and financial planning and strategy
• Experience in working in cross functional highly matrixed environments
• Innovative and forward thinking
• Advanced knowledge of MS Office applications
• Sound decision making, creativity, analytical and problem-solving skills
• Ability to build relationships and ensure cooperation across First American product companies
• Project management skills
• Business acumen, strategic agility, influence outcomes and change and negotiate for resources
• Successful track record designing, developing, and executing a wide range of projects
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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