Product Operations Manager, Experienced – Stellarus

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Your Role

The Product Operations team manages the centralized intake and backlog processes for Stellarus’ Product and Technology organization. The Product Operations Manager, Experienced will report to the Director, Product Operations. In this role, you will independently support and execute the centralized intake process-serving as the “front door” for all incoming business requests. You will ensure every submission is triaged, categorized, and routed efficiently, delivering a seamless, transparent, and supportive experience for all submitters. You will set objectives for your job area, participate in planning efforts, and contribute to continuous process improvement. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience
• Requires a minimum 3 years of prior relevant experience in project coordination, business analysis, or a similar process-driven role
• Requires experience analyzing a wide variety of business and technical requests
• Requires experience in the healthcare or health plan technology industry
• Hands-on experience with IT Service Management (ITSM) tools, with strong preference for ServiceNow preferred
• Highly organized, methodical, and detail-oriented
• Exceptional communication and interpersonal skills with a strong “customer service” mindset

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.