Product Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title:
Product Specialist
Location:
Quincy, IL, Charlotte, NC or Davidson, NC
About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:

As a member of the Gardner Denver Sales Enablement team, the Product Support Specialist will be an integral part of driving the key strategic growth of our industrial products. The candidate will develop and apply their skills through product Application and competitive positioning expertise; the development of digital tools that empower sales teams; advocating for customer needs as interface Product Management; knowledge enhancement through education of sales teams and channel partners enabling them to deliver profitable growth.
In addition, the Product Support Specialist will support other activities such as new product launches, pricing management, sales tools, communications, and training. The candidate will work closely with Product Managers, Sales Leadership, and Demand Generation to help identify and close gaps needed to deliver superior product support to our channel partners.
Responsibilities:

• Presale Product Support: Continuous development of knowledge to become an expert on our product, competitive product, markets and applications. Provide pre-sale support to sales and distribution partners through application guidance, technical clarification and product positioning. Serve as conduit between manufacturing and sales for support of lead-times and availability.
  
• NPD Execution: For assigned products and offerings, execute new product commercialization into channels in accordance with NA Launch Plans and Gate requirements. Participate in the NPD process working with the Product Management team and distribution channel.
  
• Sales Training and Tool Development: Support content development and deployment of product value proposition and competitive positioning through collateral, videos and training communications to sales channel with pertinent information designed to enhance selling capabilities.
  
• Margin Growth: Manage and help deliver top line revenue and margin contribution through effective product positioning and discount management.
  
• Pricing: Execution of pricing strategy initiatives. Inclusive of update and maintenance of pricing tools such as SAP, price books, and product sizing software.
  
• Process Improvement: Utilize Case Management system to identify repetitive process and product gaps that contribute to inferior customer satisfaction. Lead and direct the appropriate problem resolution tools/ steps to bring to resolution in a timely manner.
  

Requirements:

• Bachelor’s degree
  
• experience with Sales Force and/or other online platforms
  

Core Competencies:

• Strong communication skills: written, presentation, verbal
  
• Customer focused
  
• Experience with Microsoft Office Suite (Word, Excel, Power Point)
  
• Self-motivated, high initiative, self-directed
  

Preferences:

• 4 year bachelor’s degree (engineering or business degree preferred)
  
• 3+ years of experience in engineering or commercial support role for industrial equipment preferred
  
• Experience with B2B or channel distribution preferred
  
• Strong technical aptitude; knowledge of compressed air equipment a plus
  

Travel & Work Arrangements/Requirements:

This position will be based at our corporate offices in Davidson, NC, Charlotte, NC, or Quincy, IL, with 20% anticipated travel.
What we offer:

At Ingersoll Rand, we embrace a culture of personal ownership – taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.