Product Support Sales Representative

Job Overview

Join Komatsu as a Product Support Sales Representative supporting product support and construction equipment sales across southwestern Wyoming.

In this dynamic position, you will focus primarily on product support while also having the opportunity to drive equipment sales in specified territories. Working closely with the General Manager of Product Support and our dedicated local service department, you will be instrumental in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services.

Your role is pivotal in establishing and nurturing relationships within your assigned territory, positioning you as a trusted advisor and key communicator for our customers. Successful candidates will showcase a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. Ideally, you will have a minimum of two years’ experience in the heavy equipment industry, allowing you to bring valuable insights into the role.

Key Job Responsibilities

• Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and undercarriage services.
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company’s service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM and CDK systems to create a robust database consisting of machine specifics, key contacts, and service purchasers.
• Possess and apply knowledge of equipment attachments to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting New, Used, and All Makes opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Forge strong partnerships with mainline sales representatives to establish a cohesive support team for enhanced customer service.
• Develop and maintain long-term, mutually beneficial relationships with internal and external stakeholders to bolster market share in your territory.
• Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Maximize profit margins and discretionary income by leveraging Komatsu’s parts and service initiatives.
• Communicate clearly with customers regarding parts availability and order fulfillment.
• Adhere to all safety protocols while conducting demonstrations and diagnosing equipment issues, ensuring compliance with industry standards.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Participate in relevant local trade association activities to enhance professional networking and visibility.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned to support team objectives and customer satisfaction.

Qualifications/Requirements

• Demonstrate mechanical aptitude with proficiency in machine evaluation and undercarriage measurement, allowing for accurate assessments and quoting.
• Utilize laptop computing skills, particularly in Microsoft suite applications (Teams, Excel, Word, Outlook, etc.) to streamline tasks and reports.
• Exhibit exceptional communication skills, both written and verbal, to foster effective engagement with customers and colleagues.
• Possess strong customer service instincts and relationship-building competencies to facilitate lasting client engagements.
• Show self-motivation and a drive for excellence, contributing positively both as an individual and as part of a team.
• Manifest attention to detail in all aspects of work to ensure accuracy and quality in customer interactions and sales transactions.
• Organize work effectively to manage multiple priorities and deadlines in a fast-paced environment.
• Exhibit knowledge of competitive market practices to engage in quote and sale conversations that yield successful outcomes.
• Possess a valid driver’s license and maintain a clean driving record to ensure safe mobility for site visits and customer engagement.
• Willingness to undergo background checks, drug screenings, and physical testing to ensure compliance with company standards.
• Capabilities to read, write, and communicate effectively in English, enabling clear exchanges with diverse clientele.

Additional Information

Working Conditions

• Ability to perform physical tasks including carrying, pushing, and lifting items up to 50 lbs.
• Aptitude for climbing and standing for extended durations as necessary to perform job functions.
• Preparedness to work in varying weather conditions, including extreme temperatures and inclement weather.
• Willingness to travel as needed for training and to fulfill work requirements at multiple locations.

education and Experience

• At least 2 years of experience in a customer-facing sales role with knowledge of CRM or CDK reporting tools.
• Associate degree or equivalent from a two-year college or technical school, or a combination of formal education and 6+ years of relevant industry experience.
• Preferable background of heavy equipment parts and service sales experience along with technical repair knowledge.