Product Support Specialist in Wappingers Falls, New York

Description We are offering a short-term contract employment opportunity for a Product Support Specialist in WAPPINGERS FALLS, New York. The selected candidate will be working in our industry, focusing on executing project management processes, ensuring control and quality in all implementations, and working cross-functionally to ensure customer success.

Responsibilities:

• Execute project management processes according to industry best practices

• Ensure control, predictability, and quality in all implementations

• Clearly define project goals, deliverables, and roles for the complete scope of all implementations

• Make recommendations on configuration for rapid adoption

• Drive the right level of planning for all parts of the project

• Deliver objectives within agreed constraints on cost, quality, and schedule

• Report the true status of the project clearly to stakeholders

• Work cross-functionally to ensure customer success and timely implementations

• Utilize skills in Business Analysis, Data Analysis, Data Cleansing, and Data Mapping in all tasks. Requirements • Demonstrated experience in Business Analysis is essential

• Strong skills in Data Analysis are required

• Proficiency in performing Data Cleansing tasks

• Experience with Data Mapping is necessary

• Ability to communicate effectively with various stakeholders

• Excellent problem-solving skills and the ability to work under pressure

• Strong attention to detail and the ability to multitask effectively

• Proficient in using various data analysis tools and software

• Bachelor’s degree in Business, Information Technology, or a related field is preferred

• Strong understanding of product support processes and procedures

• Ability to work collaboratively within a team environment

• Excellent customer service skills and client-facing experience

• Proven track record in improving product support strategies. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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