Program Coordinator, Executive & Online Higher Education Management Programs

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Program Coordinator, Executive & Online Higher Education Management Programs

Job Profile Title

Coordinator B

Job Description Summary

The Program Coordinator will support administering the nation’s premier cohort-based Executive Doctorate in Higher Education Management program. This executive program in higher education management brings together cohorts of senior leaders from higher education, government, nonprofit organizations, and the private sector to study with a world-renowned faculty – all without career interruption. The program provides a structured and systematic approach to the curriculum and dissertation, enabling students to complete their work and earn their degree within two years.

The Program Coordinator will also support the 12-month, fully online Master’s in Global Higher Education Management program. This program is designed for the working professional with a mix of asynchronous and required synchronous sessions, allowing students to work independently and in collaboration across countries, continents, and time zones.

The Program Coordinator will manage the day-to-day program operations of both programs, ensuring a high-quality academic experience for students and seamless coordination with faculty, alumni, staff, and external stakeholders. Additionally, the Program Coordinator will manage operational systems and will support admissions and enrollment activities, including communications, recruitment, and applicant management. This role will report to both the Associate Director of the Executive Doctorate and the Director of the Global Higher Education Management programs.

Some pre-determined evenings and weekends will be required. Some travel will be required.

Job Description

Executive Doctorate in Higher Education Management Program Operations:

• Manage the day-to-day logistics of the program; Serve as the initial point of contact for all students and addressing concerns as needed; Provide basic advising on coursework; Manage the execution of monthly cohort weekends, six-day summer orientation session, and the international class trip.
• Serve as an academic advisor for 1-2 cohorts
• Coordinate dissertation proposal hearings and final dissertation defenses
• Serve as liaison to the Alumni Advisory Board by coordinating four meetings per year
• Collaborate with the Office of Student Success and the Director of Academic Affairs on student concerns.

Global Higher Education Management Program Operations:

• Manage the day-to-day logistics of the program; Serve as the initial point of contact for all students and address concerns as needed; Building the Canvas sites for faculty each semester; Train students & faculty on Canvas as needed; Manage the execution of monthly cohort weekends; Manage orientation sessions and community building activities.
• Serve as an academic advisor to the cohort
• Collaborate with the Office of Student Success on student concerns.

Faculty Support: Build Canvas sites for faculty each semester; Provide timely support to full- and part-time faculty within both programs, including assisting with questions regarding course logistics, course materials, and cohort weekends.

Recruitment & Admissions: Assist in recruitment & marketing efforts for GHEM, including hosting information sessions; Assist in advising prospective applicants; Liaise with Admissions; Work with both programs to update program websites and social media content.

Financial Administration: Process purchases, reimbursements, and travel; Execute teaching agreements; Draft and submit funder reports; Assist in managing the budgets; Collaborate with the Business Office and Payroll.

Penn AHEAD: Provide administrative support to Penn AHEAD activities and workshops, including building surveys and organizing travel.

QUALIFICATIONS

ESSENTIAL:

• A Bachelor’s degree and 3-5 years of experience, or equivalent combination of education and experience.
• Proven problem-solving and project management skills.
• Proven record of supporting student learners and facilitating communications with instructors and faculty.
• Working knowledge of instructional technology and tech platforms, as well as updating websites.
• Proven track record as contributor, collaborator, and self-starter.
• Effective written and oral communication skills, particularly with international students and stakeholders.

PREFERRED:

• A Master’s degree is preferred.
• Experience in online education.
• Experience with financial management.

Expected Salary: $55,000

• Please include a cover letter detailing your interest in the position.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

Graduate School of Education

Pay Range

$55,000.00 – $55,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

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