Program Coordinator for Family and Supporter Engagement

Vacancy Open to All Candidates

Employment Type Permanent – Full-time

If time-limited, note appointment end date

Hours per week 40

Months per year 12

Position Number 001199

NC Salary Grade Equivalency GN07

Classification Title Student Services Specialist – Journey

Working Title Program Coordinator for Family and Supporter Engagement

Salary Range $39,058 – $49,275

Anticipate Hiring Range $39,058 – $48,823

FLSA Status Non Exempt

Division Student Affairs

Department Strategic & Success Initiatives (Adm)

Work Unit Transition & Success Initiatives

Work Schedule

8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.

Primary Purpose of Position

The Program Coordinator for Family and Supporter Engagement is responsible for coordinating the resources and support available to family and supporter program participants. The Program Coordinator plans and implements communication processes for program units and assists in the daily operations of all family and supporter programs, including oversight of event reservation systems and associated technology. The Program Coordinator also manages community and content management for the 49er Family Hub.

Minimum Education/Experience

Required Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.

All degrees must be received from appropriately accredited institutions.

Essential Job Duties

The Family and Supporter Engagement (F&SE) team believes that when families and supporters are informed and engaged, students benefit. Each of our programs and services strives to keep families and student supporters up-to-date on Niner Nation and connected to our community.

Essential duties:

• Provide exceptional customer service to family and supporter engagement participants, including tracking participant engagement, coordinating information distribution within systems, and modifying content to meet participant needs.
• Assist with the development of comprehensive plans for programmatic initiatives, outlining specific tasks, timelines, resource requirements, and communication plans for all signature Family & Supporter Engagement programs.
• Collaborate with campus departments to solicit and maximize Family & Supporter Engagement events and opportunities for engagement.
• Create, share, and interpret data and reports for internal and external partners;
• Integrate family communications into various technology platforms.
• Make suggestions for policy adaptations and work with the Program Director for Family and Supporter Engagement and the Associate Vice Chancellor for Student Affairs to revise and distribute policies to all relevant constituents annually.
• Manage technology platforms supporting program registration for family and supporter engagement initiatives, while collaborating with University departments to enhance messaging and resource-sharing on the 49er Family Hub.
• Supervise F&SE Transition & Success Coordinator(s) and graduate assistants as applicable.
• Serve as primary PCI Compliance officer within F&SE, leading all transactions, reconciliation, purchasing, and disbursement processes for unit.

Other Work Responsibilities

• Complete other duties assigned by the Program Director for Family and Supporter Engagement and the Associate Vice Chancellor for Student Affairs.

Departmental Preferred Experience, Skills, Training/Education

• Experience working in higher education.
• Experience working with families, student supporters, undergraduate student leaders and/or student employees.
• Formal or specialized customer service training.
• Ability to learn new and specific technologies to support office operations.
• Working knowledge of Microsoft Word, Microsoft Excel, Gmail, Google Calendar (Intermediate experience preferred)
• Strong attention to detail needed.

Necessary Licenses or Certifications

Work Location King

Posting date 04/10/2025

Closing date 04/24/2025

Proposed Hire Date 05/12/2025

Contact Information

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write ‘see resume’ on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

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