Program Coordinator, Residential & Academic Engagement (Multiple Positions)

Department: Residential experience
Salary/Grade: EXS/5

Northwestern University’s Residential Services helps build a community environment for students through housing-related services, intentional learning opportunities and residential settings that include residence halls, residential communities, and residential colleges. Learn more about the Residential Services department and the Residential and Academic Engagement team here: https://www.northwestern.edu/living/

Job Summary:

The Program Coordinators for Residential & Academic Engagement (RAE) provide essential support in the day-to-day management of the residential areas and collaborate across the Office of Residential Experience in the implementation and development of the Residential Experience. Reporting to the Assistant Director for Residential & Academic Engagement, the Coordinators work with two of the four residential areas to help manage day-to-day operations, marketing, communications, programmatic efforts, and advise the local student leadership organizations.

Pay Range: The pay range for the Program Coordinator is $57,000 – 60,000 depending on experience, skills, and internal equity.

Principal Accountabilities:

Student Organization Advising

• Manages area-level student leadership initiatives within the residential experience in conjunction with the Assistant Director
• Serve as the primary advisor to 2 area councils, ensure successful implementation of programming and management of budget
• Works directly with student leaders on the area council through one-on-one meetings, attending events and executive board meetings.
• In collaboration with the Assistant Director, develop on-going opportunities for student leaders to engage in leadership development opportunities
• Coordinate area council election timelines, processes, and logistical details in collaboration with the Assistant Director
• Liaise with the Student Organization Finance Office to ensure that student accounts are up to date and necessary processes are followed.
• Build, coordinate, develop, and distribute a monthly volunteer student leader newsletter to all residentially involved volunteer student leaders

Program Development & Support

• Serve as the Chief of Staff for 2 area leadership teams by facilitating weekly meetings, providing general guidance, and providing support
• Recruit, hire, train, evaluate, and serve as the central office supervisor for 1-2 Faculty-In- Residence Graduate Assistants
• Manage day-to-day operations of the residential areas, including updates to shared resource sites and manuals.
• Contribute to the development of the residential experience through targeted partner outreach and program development.
• Manage logistical support for off-campus excursions planned within the residential areas.
• Organize student activities in collaboration with other members of the Residential Experience team. Including presence and involvement at student engagement activities (e.g. Wildcat Welcome, Student Move-In, Wildcat Days, Commencement, etc.)

Marketing & Communications

• Support marketing and communications efforts for 2 residential areas in collaboration with each Area Leadership team.
• Build, coordinate, develop, and distribute a weekly newsletter for 2 residential areas.
• Manage the area social media accounts for 2 residential areas, including the coordination of content, messaging, and follower campaigns.
• Create and maintain websites for 2 residential areas.
• Coordinate and manage access and updates to residential experience platforms that support programmatic efforts. (e.g., Canva, SignUp Genius, etc.)

Campus Partnership

• Work with the Assistant Director to coordinate a robust and diverse slate of area programming. Work will include communication about the nature of the programs, requirements, and essential marketing components.
• Strengthen partnerships with external resources by defining, promoting, and marketing benefits of participation and involvement with the residential areas.
• Facilitate new campus-wide initiatives with academic partners.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor’s or higher degree; OR appropriate combination of education and experience
• 1 year program/project administration or other relevant experience

Minimum Competencies:

• Knowledge and understanding of collegiate student housing
• Strong problem-solving skills in the context of interpersonal and group relations, strong analytical skills, and strong oral communication skills
• Ability to manage information, ongoing correspondence, and scheduling

Preferred Qualifications:

• Master’s degree in Higher Education Administration, Student Personnel Administration, Counseling, or a related field; OR appropriate combination of education and experience
• Two or more years (at least one in a role working with residential learning communities, academic and/or non-residential learning communities, academic bridge programs, academic program enhancement or academic support programs) in a university housing operation.
• Experience working with faculty.
• Proficiency in Microsoft 365 and Google Workspace.

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

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