Program Manager

Description

• The ideal candidate drives operational discussions and scalable operational solution sets.
• You are able to distill clear requirements from large and diverse sets of customers, partners, vendors, and regional agencies/business entities.
• You identify meaningful components within large data sets and are judicious in how those takeaways inform operation decisions.
• You are a simplifier.
• You determine when it is appropriate to build, improve an existing solution, or integrate existing features for a more cohesive end-to-end customer experience.
• You influence technical priorities and business strategy through data-driven contributions.
• You make sure business and technology teams are aligned to customer needs.
• You discern which features are essential, can be triaged, as well as which can be omitted altogether.
• You are an effective negotiator, make smart trade-offs (e.g., time vs. effort vs. features), and drive appropriate schedules.
• You are willing to readjust priorities to ensure the right customer, technology, and engineering outcomes.

You proactively mitigate risks and help reduce a processes exposure to classic failure modes (e.g., requirements not sufficiently understood, ineffective cross-team collaboration, insufficient testing). You influence teams to eliminate problems that stifle innovation or cause user dissatisfaction. You use your judgment to test assumptions and know when to enlist leader reviews to ensure solutions scale to meet “think big” business ideas. You know how and when to escalate without damaging relationships. When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus).

You develop operational processes and mechanisms that have clear, measurable success criteria. You proactively seek out new and improved data/mechanisms that make the customer experience visible and to ensure your results stay aligned with business goals. You define showstoppers related to product quality, make sure bugs are triaged, and ensure issues are resolved or mitigated in the right order. You may be responsible for product/feature evangelism or marketing, which includes branding, messaging, packaging, placement, pricing, and promotions/deals. You may develop product materials and create training content for sales and account management roles.

Additional Skills & Qualifications

• This role is looking for someone who has a deep understanding of the data being able to find the problem statements within the data to to create solutions, SOPs, and specific mechanisms to put in place long term fixes to the problems they find

Job-Specific Deliverables

1. Executes the overall operations workback schedule and operations coordination to launch campaigns on-time, with low impact on the field. Responsible for US inventory management in partnership with GPCS Forecasting PM, OPMA Forecasting PM, and XCM Data & Analytics. Owns inventory transitions and material receipts, working closely with the GPCS team to align on ordering targets and forecast accuracy to optimize campaign transitions.

2. This role will develop a comprehensive asset tracking mechanism for intra- campaign asset management, making regular recommendations for buy plan adjustments to meet campaign volume projections

3. This role will be responsible for creating a scalable campaign transition plan, enabling all campaign items to be shipped in Week 1 of new campaign

4. This role will be responsible for establishing L3 standard work deliverables for OPMA specific campaigns

Pay and Benefits

The pay range for this position is $60.00 – $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Feb 18, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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