Program Manager – Philadelphia, PA

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The ideal candidate will possess the following qualifications:

education

• Bachelor’s Degree preferred, or
• Associate’s degree with 2 years’ experience in Human Services, or
• High School Diploma with 5 years’ experience in Human Services

Experience

• 15 + years’ experience in a Human Services field to include work in an IDD residential setting
• 1-3 Years of Supervisory/Managerial Experience
• NASDP Certification requires within 1 year of hire if applicable

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do. We are seeking a Program Manager for our IDD Residential services in Delaware County, PA.

The Program Manager plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Director or Director, this position is responsible for coordinating program activities, supervising program staff, and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Must have:

• Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program’s focus area (e.g., mental health, homelessness, youth services).
• Knowledge of community resources, services, and support networks available to program participants, including social service agencies, government programs, and community-based organizations.
• Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment.
• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively.
• Flexibility and adaptability to respond to changing needs, priorities, and circumstances, adjusting program strategies and approaches as necessary to achieve desired outcomes.

Responsibilities Include:

• Supervise program staff, providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork and collaboration.

Client Care and Safety:

• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs.
• Develop and implement individualized service plans for program participants.
• Monitor participant progress towards goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Ensure participant safety and well-being through regular check-ins and follow-ups.

Program Operations:

• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.

Responsible for personnel management to include but not limited to:

• Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination.
• Management of Professional services
• Purchasing of required supplies and reconciliation of receipts.
• On-call responsibilities for region.
• Incident Management in partnership with QCO.
• When applicable understanding of labor to include but not limited to seniority and overtime rules and contract interpretation.
• Client fund management
• Intake and distribution of medication
• Oversight of team compliance of required trainings.
• Oversight of program operations to ensure adherence to monthly budgetary requirements.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan — both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay — access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package – https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!