Program Operations Coordinator – Manchester (Open to Internal Candidates Only)

Operating Title Program Operations Coordinator – Manchester (Open to Internal Candidates Only)

Long Classification Title Program Coordinator I

Campus Location Manchester

Department UNH Professional Education Admin

Summary of Position 

The Program Operations Coordinator position with UNH Professional Development & Training is based at a satellite training location (Portsmouth or Manchester). UNH PD&T workshops are generally scheduled between 8:00am-4:00pm, either online or in-person. Schedules vary by week, and hours on non-program days can be flexible. There is a possibility of partial remote work on non-program days and when staffing online workshops (stable, high-speed internet is required for remote work). This position is an hourly, benefitted role beginning at $21/hour.

Acceptable minimum level of education Bachelor’s

Acceptable minimum years of experience 1 year

Additional Job Information 

Posting Number PS4789FY25

Other minimum qualifications 

• Bachelor’s degree and one year of related experience, or a combination of education and related experience equal to five years.
• Proficiency, or ability to attain proficiency in: Microsoft Office; Zoom; AdobeReader; registration systems (Destiny One or other); databases (SalesForce or other); survey tools (Qualtrics or other).
• Must be able to accommodate a flexible schedule to cover workshop schedules. Standard workshop hours are 8:00am-4:00pm, but some may deviate slightly.
• Self-motivated, highly organized, able to take direction, and be proactive in managing logistics and details.
• Must have a customer-service orientation, with the ability to establish and maintain effective working relationships with faculty, staff, students, participants, and the general public.
• Excellent written and oral communication skills. Some public speaking is required.

Additional Preferred Qualifications 

Salary Information 

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/62446

Percent Time Information (FTE) 1.00

Grade 15

EEO Statement 

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information 

UNH College of Professional Studies is a college of the University of New Hampshire, the state’s flagship public research institution, which offers undergraduate and graduate programs of distinction in the heart of New Hampshire’s largest city. Located in the state’s business and tech hub, the Manchester campus leverages its city location to promote real-world learning, providing research, internship and career opportunities to students and graduates. Teaching excellence is at the core of our mission. UNH College of Professional Studies faculty collaborate with students in research, service, and creative expression to better prepare them for success in today’s high demand fields. Our campus is equipped with cutting-edge labs and learning spaces, and its central location attracts students from diverse life experiences and cultural backgrounds. For more information about UNH College of Professional Studies, visit https://cps.unh.edu/. 

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide 

Posting Date 09/10/2024

Open Until Filled No

Closing Date 09/20/2024

Posting Open to Internal Candidates Only? Yes

Interested Internal Candidates Exist? Yes

Job Category Hourly Staff (Non-Exempt)

Appointment Type Regular

If TERM position provide projected end date 

Equipment/Instruments 

Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duty/Responsibility 

• Communicate workshop information and logistics, program policies/guidelines, and additional administrative details to prospective or current participants, workshop instructors, and the general public.
• Maintain privacy in communicating sensitive information and confidential materials.
• Act as a primary point of contact for the public through phone, email, and face-to-face interactions.
• Maintain organized and professional appearance of public areas (front office, classrooms, hallways, etc.).
• Support the delivery of additional PD&T off-site conferences, as needed.
• Update electronic calendars, event systems, and databases with current information and events to promote PD&T activities to the public.
• Manage office filing systems, appointment calendars, bulletin boards as appropriate.
• Support special projects – including PD&T instructor pay letter distribution, scanning/filing, and additional duties as assigned.

Duty/Responsibility 

• Coordinate the delivery of PD&T on-site workshops in Portsmouth, NH or Manchester, NH.
• Serve as the liaison between PD&T and partners (catering, property management, utilities, other associations).
• Order and maintain office supplies.
• Assist with set-up, signage, audio/visual needs, catering, trouble-shooting, and customer service.
• Coordinate the delivery of PD&T live online workshops (delivered primarily via Zoom).
• Schedule and host Zoom meetings, and support instructor audio/visual needs.
• Communicate logistics with participants and instructors, including distribution of digital materials.
• Duty/ResponsibilitySupport administrative operations of department, which may include processing payment requests for instructors, purchase orders, assisting with Program Manager administrative needs/data entry, and other recurring administrative tasks.

Read Full Description