Progress and Welfare Coach in Huddersfield, United Kingdom

Contract type: Full Time (37.5 hours) – Fixed Term (19/09/2025)

Location: Huddersfield, Huddersfield International Study Centre

Salary: up to £24,679

Join the University of Huddersfield International Study Centre as a Progress and Welfare Coach. In this role, you’ll support international students from induction through to university progression, guiding them academically and pastorally, and setting high standards for attendance and engagement. We’re looking for a friendly, approachable individual with strong communication and administrative skills who is passionate about enhancing the student experience.

ABOUT THE ROLE

• Deliver weekly Prepare to Progress (P2P) tutorials, providing academic, wellbeing, and employability guidance to students.

• Track student performance, liaise with the academic team, and implement intervention strategies as needed.

• Collaborate with academic tutors to provide resources that support student performance.

• Work with the Progression and Welfare Team to ensure student wellbeing and follow processes for under-18 students.

• Ensure attendance is tracked, interventions are completed, and records are maintained according to the Attendance Policy.

• Assist in organising and facilitating progression, enrichment, and engagement activities.

• Support students in maintaining their mental and physical health.

• Address welfare-related issues, referring to DSL/DDSL as necessary, and manage a caseload of students requiring support.

• Understand and follow wellbeing and safeguarding procedures and policies, including supporting students with additional needs.

• Safeguard all students according to relevant policies, including Prevent Duty and Child Protection Policy.

• Respond to First Aid emergencies, unwell students, and support students in attending appointments.

• Support students during the arrivals process and address welfare issues outside normal office hours if required.

• Accurately input and maintain student details throughout the year.

• Cover duties for absent staff, adhere to compliance requirements, and support events and new student inductions.

• Contribute to the Progression and Welfare Team by sharing best practices, covering sessions for absent colleagues, and attending meetings as scheduled.

  ABOUT YOU

• Qualification in a related discipline and a coaching qualification (or willingness to work towards one).

• Experience in providing welfare, emotional, and pastoral care to students.

• Experience in administration and an understanding of compliance requirements in an academic setting.

• Awareness and understanding of safeguarding (essential) and experience working with vulnerable groups (desirable).

• Knowledge of data protection regulations and strong proficiency in Microsoft Office, particularly Word and Excel (essential).

• Excellent organisational skills and flexibility to work under pressure whilst meeting deadlines.

• High-level communication skills, with the ability to engage professionally with key stakeholders, including students.

• A student-centred and client-focused approach.

• Commitment to continuous professional development.

• Willingness to maintain professionalism and a calm demeanour under pressure.

  ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. (https://assets-us-01.kc-usercontent.com/95d47d95-36b6-00af-a24c-b886ecdfc4a2/754b8731-45a7-4007-90fc-06f8c1c37890/Candidates_Privacy_Notice.pdf)

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.

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