Project Deployment Engineer

Job Overview

Komatsu is the global leader in mine management technology. Our innovative solutions power mining operations worldwide, driving efficiency, safety, and sustainability. We are more than a company-we are a community of passionate, creative professionals striving to revolutionize the mining industry.

Key Job Responsibilities

Pre-Deployment & Planning

• Collaborate with project managers, key account managers, and customer stakeholders to define scope and support pre-sales activities when required
• Conduct comprehensive site assessments to evaluate infrastructure, fleet compatibility, and network readiness.
• Develop detailed deployment strategies including software/IT requirements, logistics coordination, and risk mitigation
• Ensure all site access, qualifications, and certifications are current and maintained

System Installation, Configuration, & Upgrades

• Execute deployments through installation and configuration of Komatsu’s technology suite (Dispatch, Provision, MineCare, Argus, Pegasys, Mine 4D, Mine Platform, etc.)
• Complete system upgrades with customers, including gap analysis, functionality testing, and validation.
• Lead User Acceptance Testing (UAT) and ensure systems meet operational requirements
• Troubleshoot networks, wireless communications, and Komatsu applications using SQL, Forms, and Unix/Linux Shell scripting
• Assist with the installation and configuration of Komatsu’s Mine Platform solution, including both hardware and software components
• Support regional training teams in delivering technical training to operators, maintenance personnel, and IT staff
• Provide site-specific documentation (SOPs, troubleshooting guides)
• Participate in change management and adoption strategies to ensure successful transition to operational use
• Demonstrate successful handover of projects to the Support team, ensuring system stability and customer readiness

Post-Deployment Support

• Deliver on-site and remote support during stabilization phases
• Monitor system performance and address technical issues promptly
• Collaborate with engineering and support teams to resolve complex challenges
• Assist software support teams with ticket triage, documentation updates, and system monitoring during low deployment activity perio

Continuous Improvement & Collaboration

• Collect and analyze feedback from site teams to improve deployment methodologies and inform product enhancements
• Identify opportunities for system optimization and additional value delivery
• Contribute to internal knowledge bases, deployment playbooks, and best practices
• Collaborate across business units to achieve goals, maintaining compliance with corporate project processes, safety policies, and customer site requirements

Qualifications/Requirements

• 3+ years’ experience in IT, engineering, or Application support.
• Intermediate computer skills with knowledge of SQL scripting languages, and Komatsu products or similar applications.
• Strong technical acumen in mining technology systems, infrastructure, and operations.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Proven ability to manage complex deployments in dynamic environments.
• Commitment to continuous learning and process improvement.

Additional Information

• Bachelor’s degree in computer science, IT, or related discipline preferred
• Proven experience deploying Komatsu or comparable mining technology solutions.
• Direct experience working in or supporting the mining industry.
• Familiarity with project management methodologies and best practices.
• Experience working with Linux, Docker, and Kubernetes
• fluency in Spanish or additional languages for multilingual environments.